Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lea Walkowski

Armada,MI

Summary

Dynamic operations and hospitality leader with 20+ years of experience driving business success through strong leadership, exceptional customer service, and efficient operational administration. Proven ability to improve retention, build high-performing teams, and streamline processes. Skilled in financial oversight, staff development, and guest experience, with a background spanning management, event services, and salon ownership.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant FOH Manager

Blake’s Hard Cider Co.
06.2024 - Current
  • Lead daily front-of-house operations, ensuring smooth service, quality standards, and guest satisfaction.
  • Weekly Schedules, payroll responsibilities, inventory, and marketing displays
  • Conduct regular one-on-one meetings to review performance and set goals.
  • Supervise, staff, stock, responsible for money, for up to 7 different areas on property

Social Media Content Creator

Strikers Entertainment Center
09.2023 - 06.2024
  • Developed in-depth understanding of digital and mobile marketing practices and media.
  • Managed content across multiple platforms for widest audience reach.
  • Studied and commented on current news and trends.
  • Consulted with editors to shape story and eliminate any errors.
  • Customized brand message to reach and capture target audience interest and drive engagement.
  • Promoted and marketed works through multiple social media platforms daily.

Independent Cosmetologist / Owner

Lea Lea Hair LLC
02.2022 - Current
  • Manage client appointments, services, and product orders.
  • Oversee financials including banking and bookkeeping with QuickBooks.
  • Build clientele through strong customer service and social media presence.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Demonstrated high level of customer service to increase retention and satisfaction.

Bartender

Blake’s Hard Cider Co.
10.2019 - 06.2024
  • Delivered high-quality service in a fast-paced environment.
  • Maintained strong product knowledge to upsell and enhance guest experience.
  • Ensured smooth operations by managing inventory, kegs, and bar supplies.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Owner & Operations Manager

Lisa-Lea’s Inc.
01.2006 - 02.2022
  • - Founded and managed a successful salon for 16 years.
  • - Recruited and retained 98% of staff, fostering a strong, loyal team.
  • - Oversaw all fiscal responsibilities including payroll, budgeting, and QuickBooks management.
  • - Developed and executed marketing strategies, including social media and local advertising.
  • - Created a welcoming customer environment, building multi-generational clientele.

Education

Digital Marketing Certificate - Content Creation, SEO, Marketing

Grand Valley University
Grand Rapids, MI
06.2023

Associate of Science - Applied Science in Hair And Beauty

Blue Water College of Cosmetology
Marysville, MI
12.2002

Early Childhood Development Certificate -

L’Anse Creuse Vocational School
Mt. Clemens, MI
06.1988

Skills

  • Operations & Team Leadership
  • Staff Hiring
  • Training & Retention
  • Customer & Guest Relations
  • Financial Management & QuickBooks
  • Conflict Resolution & Performance Coaching
  • Social media & Marketing
  • Strong analytical thinking
  • Cost reduction & containment
  • Disciplined leadership
  • Staff management
  • Systems implementation

Certification

  • Bartending Certification (Valid in most U.S. states)
  • Paul Mitchell Color Expert Certificate

Timeline

Assistant FOH Manager

Blake’s Hard Cider Co.
06.2024 - Current

Social Media Content Creator

Strikers Entertainment Center
09.2023 - 06.2024

Independent Cosmetologist / Owner

Lea Lea Hair LLC
02.2022 - Current

Bartender

Blake’s Hard Cider Co.
10.2019 - 06.2024

Owner & Operations Manager

Lisa-Lea’s Inc.
01.2006 - 02.2022

Digital Marketing Certificate - Content Creation, SEO, Marketing

Grand Valley University

Associate of Science - Applied Science in Hair And Beauty

Blue Water College of Cosmetology

Early Childhood Development Certificate -

L’Anse Creuse Vocational School

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