Lea Ann Corolla
Bryan,TX
Summary
Client service representative with extensive experience in appointment scheduling and compliance monitoring. Demonstrated ability to enhance clinic efficiency and address client concerns effectively. Proven track record of delivering exceptional customer service and support. Experienced clinic manager known for driving operational efficiency and enhancing client satisfaction. Skilled in compliance monitoring and conflict resolution, ready to leverage expertise to support organizational goals.
Overview
16
16
years of professional experience
Work History
Client Service Representative
Boonville Animal Hospital
Bryan, Texas
04.2022 - Current
- Facilitated client appointment scheduling and oversight of pet care requirements.
- Provided detailed information about services and procedures to pet owners.
- Coordinated with veterinarians to ensure timely patient care and communications.
- Answering calls, taking detailed messages, and routing them to the appropriate staff member.
- Filled prescription medication for patients.
- Address clients' concerns and address them appropriately.
- Entering charges and completing the payment process.
Clinic Manager
BvCAA/Health Point
College Station, Texas
09.2014 - 06.2021
- Coordinated daily clinic operations and ensured smooth workflow for patient care.
- Assisted in managing staff schedules and clinic appointments for optimal efficiency.
- Monitored compliance with health regulations and clinic policies for safety standards.
- Trained new staff on clinic procedures and customer service expectations consistently.
- Implemented inventory management practices for medical supplies and equipment usage.
- Engaged with patients to address inquiries and enhance overall clinic experience.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Responsible for a very large state vaccine program for adults and children.
- Reviewed data to ensure monthly quality measures were achieved.
Operations Manager
Community Health Systems, CHS
College Station , TX
09.2009 - 09.2013
- Assisted the Director with the daily operations of 12 clinics in all aspects of human medicine.
- Created new physicians' medical offices from start to finish.
- Maintained required credentialing for physicians and licensed staff members.
- Helped create specific job descriptions, as well as competency measures, achieved by support staff.
- Recruited new hire staff members and oversaw their complete training processes.
- Maintained time cards for approximately 45 staff members.
- Facilitated paid time-off requests while maintaining adequate support staff for physicians.
- Reviewed all medical and office supplies, medical equipment, and invoices to assist in maintaining the company budget.
Education
CNA -
Blinn College
Bryan, TX05-2006
High School Diploma -
Bryan High School
Bryan Texas 05-1982
Skills
- Client relationship management
- Appointment scheduling
- Veterinary knowledge
- Prescription processing
- Compliance monitoring
- Operations management
- Problem solving
- Customer service excellence
- Inventory control
- Effective communication
- Attention to detail
- Time management
- Conflict resolution
- Team training
- Order processing
- Client support
- Follow-up skills
- Meeting deadlines
- Client relations
- Payment processing
- Office equipment proficiency
- Inventory management
- Scheduling coordination
- Quality assurance
- Vendor negotiation
References
References available upon request.
Timeline
Client Service Representative
Boonville Animal Hospital
04.2022 - Current
Clinic Manager
BvCAA/Health Point
09.2014 - 06.2021
Operations Manager
Community Health Systems, CHS
09.2009 - 09.2013
CNA -
Blinn College
High School Diploma -
Bryan High School