Nancy Deed
Glendale,CO
Summary
Dedicated Client Service Representative with a proven track record in problem resolution, client satisfaction, and appointment scheduling. Expertise in effective communication and attention to detail drives exceptional service outcomes.
Overview
6
6
years of professional experience
Work History
Client Service Representative
BHT HealthCare LLC
Atlanta, Georgia
03.2023 - 10.2025
- Resolved client inquiries and issues promptly to enhance service satisfaction.
- Provided customer service support to clients in a timely and efficient manner.
- Followed up with customers through calls and emails to ensure timely issue resolution and satisfaction.
- Coordinated appointments and managed healthcare schedules to streamline service delivery.
- Supported healthcare team in client interactions to enhance operational efficiency.
- Efficiently handled billing inquiries and processed payments to ensure accuracy.
Client Relations Specialist
Arinso People Services
Atlanta, Georgia
09.2019 - 01.2023
- Enhanced customer satisfaction through effective management of email and telephone interactions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained positive relationships with clients by providing prompt responses to their queries.
- Helped customers open accounts, make deposits, update information, and carry out a a range of routine actions.
- Addressed inquiries from clients and department team members.
- Streamlined communication between customers and retail buyers, improving order processing efficiency.
- Coordinated multiple projects simultaneously, meeting tight deadlines while maintaining quality standards.
Education
Associate of Arts - Business Administration
Belhaven University
Jackson, MS05-2015
Skills
- Customer support
- Issue resolution
- Client relationship management
- Account management
- Appointment scheduling
- Billing support
- Service process improvement
- Time management
- Detail-oriented approach
- Effective communication
- Active listening
- Client management
Timeline
Client Service Representative
BHT HealthCare LLC
03.2023 - 10.2025
Client Relations Specialist
Arinso People Services
09.2019 - 01.2023
Associate of Arts - Business Administration
Belhaven University