Overview
Work History
Education
Skills
Timeline
Generic
Lea Ann Garcia

Lea Ann Garcia

Denison,TX

Overview

7
7
years of professional experience

Work History

Lead Esthetician

Tranquility Spa & Salon
05.2019 - 05.2024
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Sterilized equipment for patient treatments.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Recommended retail products for at-home use.
  • Analyzed skin condition and made appropriate product recommendations.
  • Advised clients on proper home-care regimens.
  • Fostered friendly, warm, and exceptional customer experience.
  • Stocked treatment rooms with proper supplies.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Welcomed clients arriving for appointments.
  • Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
  • Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
  • Created repeat business by developing long-term relationships with regular customers.

Front Desk Receptionist

Tranquility Spa & Salon
05.2019 - 05.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Trained new team members on company procedures, customer service and issue resolution.

Detention Officer

Grayson County Sheriff's Office
11.2017 - 05.2019
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Responded promptly to emergency situations and provided medical aid.
  • Processed inmates by taking photographs and fingerprints.
  • Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
  • Attended to feeding, housing, and physical well-being of inmates.
  • Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
  • Created and maintained positive relationships with inmates to build rapport and trust.
  • Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
  • Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
  • Regularly conducted security and sanitation checks.
  • Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
  • Supervised and controlled behavior of Number inmates.

Education

Diploma -

Dalton Mcmichael High School
Mayodan, NC
05.2001

Skills

  • Microdermabrasion expertise
  • Acne treatment knowledge
  • Skin tightening methods
  • Hydrafacial experience
  • Anti-aging treatments
  • Appointment Scheduling
  • Spa management experience
  • Continuing education
  • Waxing specialist
  • Eyebrow shaping expert
  • Sanitization
  • State licensed esthetician
  • Excellent team player
  • Scheduling
  • Guest services expertise
  • Superior attention to detail
  • Professional Demeanor
  • Client Intakes
  • Supply Management
  • Software use
  • Customer Service
  • Multitasking and Organization
  • Dependable and Responsible
  • Relationship Building

Timeline

Lead Esthetician

Tranquility Spa & Salon
05.2019 - 05.2024

Front Desk Receptionist

Tranquility Spa & Salon
05.2019 - 05.2024

Detention Officer

Grayson County Sheriff's Office
11.2017 - 05.2019

Diploma -

Dalton Mcmichael High School

Similar Profiles

CREATE PROFILE
Lea Ann Garcia