Leadnie Maxime-Gerard
Fort Lauderdale,FL
Summary
A highly skilled dedicated professional, who is a motivated team player with excellent communication skills and 18 years of customer service and medical assistance experience. I'm currently seeking permanent employment as a Customer Care Specialist with the ability of multitasking skills. I am a customer-oriented individual dedicated to expertly resolving customer issues and complaints. I specialized in insurance authorizations, referrals verifications, and Patient Care Management. I currently have certificates in National Certified Medical Assistant, Multi-Disciplinary Approach to Pelvic Muscle Rehabilitation & Advance Uroflow Diagnostics, CPR, EKG, PALS.
Overview
17
17
years of professional experience
Work History
Self Employed Online Seller
Olidia's Hair Boutique LLC
Sunrise, United States
01.2018 - Current
- Created clear, precise and properly detailed product and service information on company website.
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Identified, engaged and developed vendor programs to establish new product lines.
- Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
- Delivered market feedback to company leadership to generate product development ideas.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
Allergy Clinical Laboratory Specialist
Biotek Labs
North Miami Beach, FL
05.2013 - 12.2017
- Set up, maintained and verified sterility of lab equipment and tools. Performed quality controls on all immunotherapy vials.
- Maintained strict aseptic fields when performing scratch test for allergy testing, and creating immunotherapy serums based on the doctor's results.
- Monitor patient's medical electronic charts. Verified patient's insurance and sending claims to patient's insurance company. Scheduled patient's appointment scheduling for Allergy testing.
- Maintained consistent patient's conversion rate from allergy testing to immunotherapy acceptance.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, counsel patients to be comfortable in administering self injections for their allergies.
- Haitian Creole translator.
Medical Assistant/ Patient Care Coordinator
Parallone Business Solution Temp
Agency Miami, FL
11.2011 - 05.2013
- Traveled to assigned doctor's office when help was needed.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff for continued compliance with associated regulations.
- Reviewed and evaluated test results to suggest care and treatment options.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Medical Assistant
Mughal and Associates Temp Agency
Miami, FL
07.2010 - 11.2011
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Tested and recorded blood glucose levels.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Medical Assistant/ Pelvic Floor Rehabilitation Counselor
Florida Center, Urogynecology
Hollywood, FL
10.2007 - 09.2009
- Therapist for pelvic Muscle rehabilitation , preformed bladder ultrasounds on patients under doctor's supervision.
- Assisted the doctor with urodynamic studies, French, Foley, TVT catheters, and bladder biopsies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Prepared initial patient charts for admission.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Counsel patients before termination procedures and assist the doctor with termination procedures.
- Maintaining Autoclave machine and sterilization of all medical tools.
- Maintained comprehensive client files according to program standards and physician requests.
- Relayed relevant patient care details to supervisory staff.
- Prepared materials for individuals and, anticipating unique patient needs accordingly.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Prepared initial patient charts for admission.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Tested and recorded blood glucose levels.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Medical Assistant/ Referral Coordinator
Metcare of Plantation
Plantation, FL
09.2005 - 10.2007
- Generate referrals for patients for specialists and hospitals.
- Worked with patients to schedule tests and procedures.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Encouraged patients to schedule recommended tests and procedures.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Tested and recorded blood glucose levels.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Obtained all prescribed laboratory testing.
- Ordered and prepared reagents and supplies.
Medical Assistant
Sun life OB/GYN
Plantation, FL
11.2004 - 05.2005
- Prepare the patients for examination, taking medical histories, recording vital signs
- Explaining treatment and procedures and assist the doctor during the examination.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Scheduled appointments, registered intake forms for patients with high risk pregnancies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with diagnostic testing by collecting and processing specimens.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Oriented and trained new staff on proper procedures and policies.
- Maintained detailed records of test results by entering data and patient information into computer.
- Explained procedures to high risk pregnancy patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures and care plan instructions.
Medical Assistant/ Counselor
All Woman Medical Center OB/GYN
Ft. Lauderdale, FL
02.2004 - 10.2004
- Counsel patients before termination procedures and assist the doctor with termination procedures.
- Maintaining Autoclave machine and sterilization of all medical tools.
- Maintained comprehensive client files according to program standards and physician requests.
- Relayed relevant patient care details to supervisory staff.
- Prepared materials for individuals and, anticipating unique patient needs accordingly.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Prepared initial patient charts for admission.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Tested and recorded blood glucose levels.
Education
Medical Assisting
Concorde Career Institute
Lauderdale Lakes, FL02.2004
Skills
- Online Store Management
- Healthcare Operations
- Working with Vendors
- HIPAA Compliance
- Referral Tracking
- Collections Processing
- Patient Registration
- Patient Care
- Medical Terminology
- Medical Data Collection
- Customer Service
- Insurance Verification
- Bilingual Haitian Creole
Timeline
Self Employed Online Seller
Olidia's Hair Boutique LLC
01.2018 - Current
Allergy Clinical Laboratory Specialist
Biotek Labs
05.2013 - 12.2017
Medical Assistant/ Patient Care Coordinator
Parallone Business Solution Temp
11.2011 - 05.2013
Medical Assistant
Mughal and Associates Temp Agency
07.2010 - 11.2011
Medical Assistant/ Pelvic Floor Rehabilitation Counselor
Florida Center, Urogynecology
10.2007 - 09.2009
Medical Assistant/ Referral Coordinator
Metcare of Plantation
09.2005 - 10.2007
Medical Assistant
Sun life OB/GYN
11.2004 - 05.2005
Medical Assistant/ Counselor
All Woman Medical Center OB/GYN
02.2004 - 10.2004
Medical Assisting
Concorde Career Institute
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