Leah Adams
Stuttgart,AR
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Personal Banker
Cadence Bank
Brinkley, Arkansas
08.2022 - Current
- Researched customer inquiries and reported findings in a timely manner.
- Monitored changes in laws related to banking policies and procedures.
- Provided customer service to clients, including answering questions and resolving issues.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Advised customers on various financial products available from the bank.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Participated in training sessions regarding new banking products or services.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Conducted account openings and closings for clients.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
Assistant Manager
Valero
Stuttgart, AR
08.2017 - 08.2022
- Oversaw team development according to industry service standards to further customer loyalty.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Skills
- Customer Service
- Banking Policies and Procedures
- Relationship Building
- Banking
- Transaction Processing
- Teller Support
- Positive Attitude
- Customer Satisfaction
- Sales monitoring
- Employee Performance Evaluations
- Recruiting and interviewing
- Product and service knowledge
- Staff Supervision
- Employee engagement
Timeline
Personal Banker
Cadence Bank
08.2022 - Current
Assistant Manager
Valero
08.2017 - 08.2022