Leah Alestra
Norwood,NY
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
10
10
years of professional experience
Work History
Front House Manager
Highland Family Restaurant
09.2023 - 10.2023
- Supervised and coordinated all front of house employees
- Created work schedules in timely manner
- Managed training of all new coming hires
- Ensured all customer complaints in house, on phone or through social media were answered in timely fashion
- Assist guests in order selection by promoting specific menus items and specials
- Respond to inquiries regarding meal preparation and service
- Coordinate with kitchen staff to ensure timely and accurate order preparation
- Regularly follow-up with guest tables and promptly fulfill additional requests
- Frequently assisted colleagues during rush periods to foster/promote teamwork with providing exceptional service and guest dining experience.
Patrol Officer
Norfolk Town, Department
01.2019 - 12.2022
- Respond to all emergency and non-emergency calls according to level of priority
- Ensured all complaints were answered in timely manner
- Write detailed reports, fill out appropriate forms
- Prepared all appropriate paperwork for case proceedings and filed paperwork within appropriate court
- Handled all community members with dignity and unbiased respect.
Scale Clerk
Barrett Paving Materials, Inc
05.2017 - 01.2019
- Operate scale to perform weigh in/ out asphalt and stone delivery trucks
- Ensure truck drivers were issued accurate scale tickets products
- Answer multi-line phones; transfer calls and relay messages to appropriate person
- Process changes delivery orders
- Daily bookkeeping and data entry in Excel
- Transcribe minutes in safety meetings
- Collect and keep accurate daily records of all monetary transactions.
Shipping Coordinator
ACCO Brands, Inc
09.2013 - 04.2017
- Monitor U.S Shipments to ensure they meet customer requests and DOT regulations
- Verify inventory contents of all inbound containers nationally and internationally
- Proficient in tracking item warehouse system Oracle and DCMS
- Assisted with company’s transition to acquire new accounts from ACCO Canada
- Aided in company's annual CEMSP audit, resulting in overall 99% score
- Reconcile discrepancies within warehouse to ensure customer satisfaction
- Successfully met 24 hour timeframe to completely process orders for both Canada & America.
Education
Some College (No Degree) - Psychology
Monroe Community College
Regents Diploma -
Norwood Norfolk High School
Norwood, NY06.2006
Skills
- Proficient in
- Microsoft Word, Excel and Powerpoint
- Advanced computer skills
- Time Management
- Excel at Collaborative efforts
- Works well within team setting
- Self direction
- Critical Thinking
- Quality Assurance
Timeline
Front House Manager
Highland Family Restaurant
09.2023 - 10.2023
Patrol Officer
Norfolk Town, Department
01.2019 - 12.2022
Scale Clerk
Barrett Paving Materials, Inc
05.2017 - 01.2019
Shipping Coordinator
ACCO Brands, Inc
09.2013 - 04.2017
Some College (No Degree) - Psychology
Monroe Community College
Regents Diploma -
Norwood Norfolk High School
Similar Profiles
Chelsea HaverstockChelsea Haverstock
Server at Highland Family RestaurantServer at Highland Family Restaurant
Milana RathwellMilana Rathwell
Server /hostess at Highland House RestaurantServer /hostess at Highland House Restaurant
Traci KubicekTraci Kubicek
RDA at Highland Village Family DentistryRDA at Highland Village Family Dentistry
Jason ChaseJason Chase
Maintenance at Canton Central SchoolMaintenance at Canton Central School
Kelly DonahueKelly Donahue
Production Worker at Corning IncorporatedProduction Worker at Corning Incorporated