Leah Allen
Lexington,MS
Summary
Dedicated office professional with proven skills in customer service, problem-solving, and bookkeeping. Experienced in managing front desk operations and processing title documents. Experienced with computer navigation.
Overview
16
16
years of professional experience
Work History
Office worker
Hammett Gravel Company
Lexington, MS
02.2019 - 02.2025
- Managed front desk operations such as answering phones and responding to emails.
- Processed invoices, purchase orders, expense reports, and other financial documents.
- Maintained a professional demeanor while interacting with internal and external customers via phone or email.
- Ordered supplies needed for daily operations within the office.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Supported bookkeeping tasks such as invoicing, accounts receivable, accounts payable, payroll, deposits and cash drawer reconciliation.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained confidentiality of sensitive information and documents.
Commercial Insurance Agent
Hooker Insurance Agency
Lexington, MS
10.2015 - 02.2019
- Cultivated and strengthened client relationships to enhance loyalty for insurance bond services.
- Collaborated with underwriters to assess risk and determine coverage options.
- Analyzed client needs to recommend appropriate coverage options.
- Provided comprehensive education to clients on policy details, coverage limits, and exclusions to ensure informed decisions.
- Resolved client inquiries and claims issues in a timely manner.
- Processed policy renewals, cancellations, and endorsements in a timely manner.
- Managed payment processing from customers via cash, check, or credit card in compliance with company policy.
Title Clerk and Accounting Bookkeeper
Hammett Motor Company
Durant, MS
01.2009 - 10.2015
- Processed vehicle titles and registration documents for customer transactions.
- Maintained accurate records of title transfers and lien releases.
- Verified identification and ownership documents for accuracy and authenticity.
- Processed payroll and maintained employee records accurately.
- Managed accounts payable and receivable using accounting software.
- Prepared monthly financial statements and reports for management review.
- Reconciled bank statements with company records regularly.
- Prepared bank deposits and recorded cash receipts.
Education
Associate of Science - Accounting
Holmes Community College
Goodman, MS12-2009
Skills
- Accounts receivable/payable, payroll and cash drawer reconciliation
- Financial documentation management
- Office equipment operation
- Problem solving and adaptability
- Customer service excellence
- Professional etiquette
Timeline
Office worker
Hammett Gravel Company
02.2019 - 02.2025
Commercial Insurance Agent
Hooker Insurance Agency
10.2015 - 02.2019
Title Clerk and Accounting Bookkeeper
Hammett Motor Company
01.2009 - 10.2015
Associate of Science - Accounting
Holmes Community College