Leah AMAURY
Miami,FL
Summary
Dynamic sales professional with a proven track record at Fleur de Dieu, excelling in customer relationship management and sales coordination. Adept at enhancing client satisfaction and fostering loyalty through effective communication and problem-solving. Skilled in project management and office administration, driving repeat business and optimizing operational efficiency.
Overview
8
8
years of professional experience
Work History
Sales Representative
Fleur de dieu
Tel Aviv, Israel
01.2022 - 08.2023
- Cultivated long-term customer relationships, enhancing satisfaction rates.
- Managed floral orders and fulfilled customer requests, contributing to repeat business.
- Processed and coordinated customer flower orders, ensuring timely fulfillment.
- Handling sales and floral order coordination.
Telemarketer
Elmer Shower
Tel Aviv
01.2021 - 06.2021
- Achieved short and long-term sales targets through effective communication and follow-up.
- Sell showers adapted for old people by phone
- Proposed strategies to enhance performance and efficiency in telemarketing efforts.
- Resolved customer complaints with empathy, ensuring satisfaction and fostering loyalty.
- Answered calls, responded to emails, and spoke with clients face-to-face.
- Organized and maintained client files to ensure easy access and retrieval.
- Processed a range of documentation and entered information into databases.
Administrative Assistant
Kimchi Diam
Ramat Gan
01.2018 - 01.2020
- Managed diamond inventory to ensure optimal availability for sales
- Manage sale/purchase diamonds
- Supported manager by coordinating daily operations and handling administrative tasks
- Welcoming customers and explaining the various services of the company
- Resolved customer complaints with empathy and composure, enhancing customer satisfaction.
- Proactively participated in meetings and helped create new practices.
- Recovery of diamonds to be evaluated in the laboratory
- Performed data entry tasks using Excel for accurate record-keeping
- Ramat Gan Diamond Exchange
Client service
GIA Gemological Institute of America
Ramat Gan
01.2016 - 01.2018
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Handled all aspects of client service, including providing product knowledge, measuring sizes and taking payments.
- Participated in special projects to enhance client service initiatives.
- Sorted and evaluated polished diamonds using microscope and loop, ensuring quality assessment under guidance of Hadas Dori Bar Moshe G.G at Diamond Bursa.
- Diamond Exchange Ramat Gan
Education
Gemology course -
Diamond exchange
Ramat Gan01.2016
Bachelor -
Borssolette
Lyon, France01.2014
Skills
- Sales
- Customer relationship management
- Sales coordination
- Customer service
- Project management
- Problem-Solving
- Teamwork
- Public speaking
- Office administration
Languages
- Hebrew
- English
- French, Native
Relocation
- Mooved to the US november 2023
Timeline
Sales Representative
Fleur de dieu
01.2022 - 08.2023
Telemarketer
Elmer Shower
01.2021 - 06.2021
Administrative Assistant
Kimchi Diam
01.2018 - 01.2020
Client service
GIA Gemological Institute of America
01.2016 - 01.2018
Gemology course -
Diamond exchange
Bachelor -
Borssolette