Leah Bachtle
Austin,MN
Summary
Skilled in problem-solving and office organization, I excel in high-pressure environments, as demonstrated at Mower Vehicle Registration where I enhanced customer satisfaction through meticulous document verification and efficient issue resolution. My ability to foster client relationships and multitask effectively has consistently improved team performance and service quality.
Overview
4
4
years of professional experience
Work History
Vehicle Registration Clerk
Mower Vehicle Registration
Austin, MN
01.2024 - Current
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Calculated and remitted state sales tax, service, and other charges.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Collected taxes and fees, submitted payments and issued receipts.
- Educated clients on the importance of title integrity by explaining the risks associated with incorrect or missing documentation.
Cashier
Bomgaars Supply
Albert Lea, MN
08.2020 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Albert Lea Senior High School
Albert Lea, MN05.2022
Skills
- Problem-Solving
- Patient Registration
- Payment Processing
- Registration data intake
- Experience with Software
- Insurance Verification
Timeline
Vehicle Registration Clerk
Mower Vehicle Registration
01.2024 - Current
Cashier
Bomgaars Supply
08.2020 - 01.2023
Albert Lea Senior High School