LEAH BERVIG
Menahga,MN
Summary
Dynamic professional with extensive experience at Progressive and John's Body Shop LLC, excelling in claim assessment and office management. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in CCC One estimating software and adept at negotiating contracts, ensuring favorable outcomes for all stakeholders.
Overview
13
13
years of professional experience
Work History
Auto Adjuster
Progressive
, MN
03.2023 - Current
- Researched and verified insurance policy coverage.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Communicated effectively with policyholders, explaining claim processes and decisions clearly.
- Utilized resources and prior experience in industry to determine if claims should be approved for payment or denied.
- Provided exceptional customer service, addressing concerns and questions promptly.
Office Manager
John's Body Shop LLC
Park Rapids, USA
07.2012 - 01.2023
- My responsibilities include greeting customers, writing estimates, and capturing jobs.
- Managed insurance and customer billing for work completed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Estimator: 10 years of CCC One estimating software experience.
- 10 years of QuickBooks experience.
- Organizing and maintaining the shop schedule and production.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Negotiated contracts with vendors to secure favorable terms and pricing.
Bartender/ Server
Foxy's Bar and Grille
05.2016 - 01.2018
- Made friendly conversation with customers to provide enjoyable bar experience.
- Set up tables in between patrons to reduce wait times.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Some College (No Degree) - Psychology, Substance Abuse, LADC
BEMIDJI STATE UNIVERSITY
BEMIDJI, MNAssociates Degree - General Studies
MSTATE
Wadena, MN01.2020
Skills
- MRR
- Fire and Theft Designate
- Office Management
- Payroll
- Auto Body Estimator
- CCC One Estimating Software
- Insurance billing
- Business Management
- QuickBooks
- Project Coordination
- Employee, Volunteer Coordination, and Management
- Large event coordination
- Claim assessment
- Customer service
- Time management
- Fraud detection
Awards
- Dean's list 2019-2022 M State & Bemidji State University
Affiliations
- Chairperson and Coordinator of the Park Rapids Community Thank Meal Since 2012.
- I oversee the management of volunteers and coordinate the procurement and preparation of food for approximately 1,000 people annually at a large community volunteer event.
References
References available upon request.
Timeline
Auto Adjuster
Progressive
03.2023 - Current
Bartender/ Server
Foxy's Bar and Grille
05.2016 - 01.2018
Office Manager
John's Body Shop LLC
07.2012 - 01.2023
Some College (No Degree) - Psychology, Substance Abuse, LADC
BEMIDJI STATE UNIVERSITY
Associates Degree - General Studies
MSTATE
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