Trinity James
Summary
Experienced auto adjuster with a strong skill set, seeking a position in the insurance industry where I can utilize my skills in assisting with repairable or total loss vehicles and providing excellent customer service to clients. I am an efficient team member dedicated to providing quality assurance and maintaining task efficiency, even without supervision.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Auto Adjuster
Allcat Claims Service, LLC
07.2023 - Current
- Evaluates initial claims for completeness, processes payments and contact the customer to explain settlements. also, we deescalate problems to resolve any coverage issues or damage disputes
- Processes payments for low to moderately complex claims
- Collaborates with internal resources to facilitate claims resolution
- Contributes to business goals, performance metrics, and effectively uses tools & technology
- Supports workload surges and/or catastrophe operations as needed to include working significant overtime during designated catastrophe events
- Acquires and applies basic knowledge of claims insurance industry products, services, and processes to include insurance policy contracts and coverage's and how they affect the status of the claim
- Communicate effectively with clients, insurance agents, repair shops, and other stakeholders to provide updates on claim status and resolve issues in a timely manner
- Maintain accurate records and documentation of claim files, including photographs, estimates, reports, and correspondence
Barista/Cashier
Target
05.2022 - 10.2022
- Company Overview: The Food & Beverage team enables a consistent experience for our guests by ensuring product is fresh, in stock, available and accurately priced and signed on the sales floor
- They are experts of operations, process and efficiency
- This team leads food and food services including replenishment, inventory accuracy, food safety, presentation, pricing and promotional signing processes for all Food and Beverage areas of the store
- The Food & Beverage team enables a consistent experience for our guests by ensuring product is fresh, in stock, available and accurately priced and signed on the sales floor
- They are experts of operations, process and efficiency
- This team leads food and food services including replenishment, inventory accuracy, food safety, presentation, pricing and promotional signing processes for all Food and Beverage areas of the store
Sales Associate
Sally Beauty
06.2021 - 03.2022
- Greeting customers, making product recommendations, demonstrating merchandise, and completing transactions
- Conducted credit card transactions through POS System
- Answered incoming calls
- Educated customers about Products we carried in the store
Team Member
Chick-Fil-A
06.2019 - 07.2020
- A Chick-Fil-A team member performs guest service duties
- Guest service job duties include greeting customers, taking customer orders, and completing transactions on the cash register
- Workers must be courteous and enjoy interacting with the public to be successful in these roles
Graphic Design Intern
Transformation Design
01.2018 - 01.2019
- Assisted with the design of print materials for t-shirts and signs
- Assisted with designs on computer graphic design programs such as Silhouette Studio Business, Adobe Illustrator and Adobe Photoshop
- Assisted with repairing garments and corrected construction mistakes
- Ensured personal safety through proper use of tools and equipment
Education
Trade school - Nail technician
Vogue College of Cosmetology
San Antonio, TX09.2023
Skills
- Customer service
- Typing
- SAP
- Guidewire
- Computer skills
- Conflict management
- Analytical skills
- Problem-solving skills
- Communication skills
- Interpersonal skills
- Teamwork
- Microsoft Office Suite
- Insurance claims software
Certification
Auto Insurance Adjuster, 07/01/23
Timeline
Auto Adjuster
Allcat Claims Service, LLC
07.2023 - Current
Barista/Cashier
Target
05.2022 - 10.2022
Sales Associate
Sally Beauty
06.2021 - 03.2022
Team Member
Chick-Fil-A
06.2019 - 07.2020
Graphic Design Intern
Transformation Design
01.2018 - 01.2019
Trade school - Nail technician
Vogue College of Cosmetology
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