Leah Blackburn
Lacey,WA
Summary
I am a results-focused employee. Dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Always willing to learn more and grow in my work ethic.
Overview
7
7
years of professional experience
Work History
Cosmetologist
Great Clips Salon
02.2023 - 02.2024
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
Cosmetologist
Sports Clips
01.2020 - 12.2023
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
DDA Care Giver
Department Of Social And Health Services-HCS
01.2017 - 03.2023
- Improved client outcomes by developing and implementing individualized treatment plans.
- Enhanced communication between team members by maintaining accurate and timely documentation of client progress.
- Assisted clients in achieving personal goals through structured group activities and one-on-one counseling sessions.
- Promoted a positive, supportive environment for clients by addressing challenging behaviors with empathy and professionalism.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each client''s unique needs.
Education
Medical Assisting
Charter College For Medical Assisting
Lacey, WA02.2019
Certified DDA Care Provider - DDA Care Provider
HCS Education
Olympia, WA06.2016
Cosmetology Education
Lacey Beauty College
Lacey, WA04.1994
High School Diploma -
Timberline High School
Lacey, WA07.1993
Skills
- Strong Communication skills
- Team Leadership
- Appointment setter and coordinator
- Product Expertise
- Data Entry
Accomplishments
My experience over two decades of work have involved some form of sells and customers service. In which I have received many great service appreciation letters and awards.
I have exemplified great leadership, including managing and leasing my own salon booth for over 2 years.
In addition, I am effective working by myself and have proven to be a great asset in a team setting.
Timeline
Cosmetologist
Great Clips Salon
02.2023 - 02.2024
Cosmetologist
Sports Clips
01.2020 - 12.2023
DDA Care Giver
Department Of Social And Health Services-HCS
01.2017 - 03.2023
Medical Assisting
Charter College For Medical Assisting
Certified DDA Care Provider - DDA Care Provider
HCS Education
Cosmetology Education
Lacey Beauty College
High School Diploma -
Timberline High School