Summary
Overview
Work History
Education
Skills
Timeline
Community Service
BusinessAnalyst

Leah Blumenstein

Case Manager - Employment Coordinator
Las Vegas,NV

Summary

Compassionate Case Manager experienced in housing, employment, hospital, and community based environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Case Manager/Employment Coordinator/Hospital Coordinator

WC Health
Las Vegas, NV
04.2021 - Current
  • Managed 20-30 patients at a time; helped with referrals, set appointments, and developed employment strategies
  • Attended continuing education trainings and maintained QMHA certification to promote more effective service delivery.
  • Conducted training to update staff on new laws, regulations and procedures to promote more informed delivery of client services.
  • Trained caseworkers in effective delivery of public assistance, mental health and Hospital Coordination services.
  • Participated in community resource fairs and networking events to deliver information about WC Health agency's services.

Barista/Trainer/Supervisor

Starbucks
Las Vegas, NV
04.2015 - 04.2021
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Handled cash and processed payments accurately to avoid errors.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Taught proper procedures and strategies for success to new employees.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Implemented strategies to bolster employee satisfaction and team work
  • Managed team of 3-10 baristas during peak business hours

Department Manager

Kmart
Las Vegas, NV
10.2012 - 05.2015
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Lead department to 90%+ efficiency on audits for two years as department head

Education

Bachelor of Science - Family Development And Human Behavior

Arizona State University
Tempe, AZ
12.2020

Associate of Arts - Music Performance; Vocal Studies

College of Southern Nevada
Las Vegas
05.2015

Skills

  • Crisis Intervention
  • Case Management Tracking
  • Client Advocacy
  • Social Work
  • Community Outreach
  • Service Referrals

Timeline

Case Manager/Employment Coordinator/Hospital Coordinator

WC Health
04.2021 - Current

Barista/Trainer/Supervisor

Starbucks
04.2015 - 04.2021

Department Manager

Kmart
10.2012 - 05.2015

Bachelor of Science - Family Development And Human Behavior

Arizona State University

Associate of Arts - Music Performance; Vocal Studies

College of Southern Nevada

Community Service

Over the last 8 years, this candidate has experienced working with refugees in Las Vegas, Houston, and across the country of Italy. Providing ESL, financial help, counseling, and basic needs to refugees.

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Leah BlumensteinCase Manager - Employment Coordinator