Leah Booth
Lincoln Children's Zoo
LINCOLN,NE
3
years of professional experience
Hardworking Guest Experience Team Leader with a proven track record in guest complaint resolution, excellent customer service, and enhancing customer relations. Committed to delivering exceptional service in fast-paced environments.
Work History
Guest Experience Team Leader
3 Years 3 Months- Maintained high standards of customer service during rushes and events in a fast paced environment.
- Developed and implemented strategies to enhance visitor interactions and educational programs.
- Resolved customer complaints and concerns in a professional manner, finding appropriate solutions to ensure customer satisfaction.
- Led team in delivering exceptional guest experiences, ensuring satisfaction and engagement throughout the zoo.
- Handled cash and credit transactions efficiently and accurately.
- Designed and executed high-quality merchandise displays
Education
High School Diploma
Bachelor of Arts - Textiles And Fashion Design
Skills
Guest services
Guest complaint resolution
Customer service
Experience design
Cash handling
Effective problem solving
Data management
Innovative thinking
Problem resolution
Interests
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Sharing travel tips
recommendations
and insights with fellow enthusiasts.
Timeline
Guest Experience Team Leader
Lincoln Children's Zoo
05.2023 - CurrentRead More
Waverly High School
High School Diploma
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University of Nebraska, Lincoln
Bachelor of Arts from Textiles And Fashion Design
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