Ernest Soto
Bakersfield,CA
Summary
Adept at leading cross-functional teams, I enhanced guest services at Target by streamlining operations and utilizing data for continuous improvement, achieving significant time savings and increased customer satisfaction. Skilled in team management and exceptional communication, I excel in proactive planning and reactive adjustment, ensuring high-quality standards and efficient problem resolution.
Overview
13
13
years of professional experience
Work History
Executive Team Leader - Guest Experience
Target
08.2016 - 09.2024
- Led cross-functional teams in developing comprehensive plans for continuous improvement in the areas of guest services and operations management.
- Trained and mentored new employees in company policies and procedures, leading to better team performance.
- Oversaw daily operations within the department, ensuring adherence to budgetary constraints while maintaining high-quality service standards.
- Identified potential areas of inefficiency within existing processes, recommending strategic changes that led to significant time savings for both guests and staff members.
- Streamlined guest check-in process for a more efficient experience, resulting in increased positive reviews.
- Established a culture of accountability among team members, empowering them to take ownership over their individual contributions while also fostering collaboration toward shared objectives.
- Managed the resolution of complex guest issues, ensuring timely response and satisfactory outcomes for all parties involved.
- Actively sought out feedback from guests through surveys and reviews, using this information to inform ongoing improvements in the quality of our services and offerings.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Service Hand
Pengo Wireline
09.2015 - 01.2016
- Performed routine maintenance on equipment to minimize downtime and ensure optimal performance.
- Prioritized safety regulations first and foremost before transportation and use of perforation tools.
- Certified user of Bucket/Aerial Lift Truck.
- Transported and assisted with rigging equipment to oil wells from job lease to job lease.
- Performed final inspection of PPE prior to returning equipment.
Production Worker
Volt Workforce Solutions
05.2015 - 09.2015
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Logistics Team Member
Target
08.2012 - 05.2015
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Trained new team members on best practices in logistics operations.
- Safety leader for Trailer Unload Process
Box Out
Young's Market
09.2011 - 05.2012
- Maintained a clean work area through regular sweeping, mopping, and trash removal tasks, promoting an inviting atmosphere for shoppers.
- Increased store efficiency through effective communication with team members, ensuring smooth daily operations.
- Boosted customer loyalty with friendly assistance and helpful responses to inquiries regarding products or services.
Education
High School Diploma -
Bakersfield High School
Bakersfield, CA05.2012
Skills
Team Management
Sales strategy development
Exceptional communication
Guest Services
Proactive planning
Reactive adjustment
Data utilization
Physical Health
I suffered a spinal fracture when I was sixteen years of age. Due to insurance complications, I was unable to receive surgery, pain medicine and further treatment. Normal activities such as walking and bending were excruciating. I spent years rehabbing my injury and developed a strong cohesion between my mind and my body. Through grit and determination I was able to not only rehab my injury but exceed personal goals I set for physical capability. My physical health journey has had a great influence on the development of my mindset and desire for growth in everyday life.
Timeline
Executive Team Leader - Guest Experience
Target
08.2016 - 09.2024
Service Hand
Pengo Wireline
09.2015 - 01.2016
Production Worker
Volt Workforce Solutions
05.2015 - 09.2015
Logistics Team Member
Target
08.2012 - 05.2015
Box Out
Young's Market
09.2011 - 05.2012
High School Diploma -
Bakersfield High School
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