Mariah Batey
Edison,NJ
Summary
Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency.
Overview
6
6
years of professional experience
Work History
Executive Team Leader - Guest Experience
Target
06.2021 - Current
- Coached and developed associates to improve soft skills and recovery techniques.
- Developed and implemented strategies to uphold safety and security of guests.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Enhanced response and resolution systems to meet changing demands.
- Motivated and rewarded employees to improve engagement.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest feedback, using to improve service and departmental operations.
- Handled customer complaints to satisfy and retain guests.
Home Health Care Provider
Attending Home Care
01.2019 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Administered medication as directed by physician.
Team Lead
Target
04.2019 - 05.2020
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Sales Associate
Victoria's Secret & PINK
12.2017 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
Bachelor of Science - Marketing
Johnson & Wales University
Providence, RI12.2024
Associate of Arts - Communications
College of Staten Island of The City University of New York
Staten Island, NY01.2020
Skills
- Customer Service Expertise
- Complaint Response
- Operational Systems Monitoring
- Serve Guests
- Team Goals
- Guest Relations Management
- Daily Reports
- Providing Feedback
- Employee Motivation
- Customer Care
Timeline
Executive Team Leader - Guest Experience
Target
06.2021 - Current
Team Lead
Target
04.2019 - 05.2020
Home Health Care Provider
Attending Home Care
01.2019 - Current
Sales Associate
Victoria's Secret & PINK
12.2017 - 03.2020
Bachelor of Science - Marketing
Johnson & Wales University
Associate of Arts - Communications
College of Staten Island of The City University of New York
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