Leah Brennan
Pensacola,FL
Summary
Friendly and creative individual possessing outstanding attention-to-detail and excellent memorization skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Baker/Mixer/Decorator
Publix Super Markets Inc
Pensacola, FL
07.2020 - Current
- Maintained accurate inventory of baking supplies and ingredients.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, and cookies.
- Measured out ingredients accurately to ensure consistent product quality.
- Operated ovens and other equipment to bake products according to established recipes.
- Decorated cakes with varying icings, sprinkles and other edible decorations.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Followed food safety guidelines while preparing all food items.
- Rotated stock as needed to keep freshness intact.
- Inspected finished products before packaging them up for sale.
- Provided customer service by answering questions about products or taking orders from customers.
- Stocked shelves with freshly baked goods throughout the day as needed.
- Adhered to company policies regarding storage, handling, and preparation of food items.
- Rolled, cut, and shaped dough to form bread, rolls, cookies, cupcakes, and other baked goods.
- Inspected baking equipment in accordance with cleanliness and safety standards.
Graphic Designer
L&M Graphics and Design
Pensacola, FL
07.2020 - Current
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.
- Collaborated with clients to ensure satisfaction of design deliverables.
- Edited photographs for use in digital media platforms including web banners and social media posts.
- Used digital camera to produce layout prints for clients.
- Prepared instructions and guidance for workers assembling final layouts for printing.
- Fostered relationships with retail clients through effective communication, negotiation and collaboration.
- Marked up, pasted and compiled final layouts for printer.
- Researched graphics software to speed and improve job production.
- Drew and printed draft charts, illustrations and other artwork using specialized computer software and plotters.
- Developed original artwork, illustrations, logos, banners, icons and other design assets.
- Researched current trends in graphic design industry to stay ahead of competition.
- Reviewed all work before submission for accuracy and quality assurance purposes.
- Built relationships with vendors to develop cost effective solutions for projects.
Graphic Designer
Sass and Crafts LLC
Pensacola, FL
06.2019 - 07.2021
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
- Produced promotional displays, packaging and marketing collateral for retail environments.
- Edited photographs for use in digital media platforms including web banners and social media posts.
- Generated website designs that are visually appealing yet user-friendly across multiple browsers and devices.
- Created animations and interactive elements for websites, mobile applications, presentations and videos.
- Provided support on photo shoots related to the project's needs.
- Contributed ideas to brainstorming sessions regarding new products or features.
- Assisted in selecting colors, images, text style and layout for each project.
- Proofread all material prior to submission ensuring accuracy of content.
- Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design catalogs, posters and other promotional materials.
- Generated digital image files for use in digital and traditional printing.
- Consulted with clients to define design requirements and manage product development projects.
- Created personalized portfolio designs according to rigorous client specifications.
- Formatted print and web application designs for projects with varying specifications.
- Maintained company websites updating with new products and corporate announcements as necessary.
Customer Service Representative
Publix Super Markets Inc
Pensacola, FL
12.2016 - 07.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Associate of Arts - Graphic Design
Tallahassee Community College
Tallahassee, FL05-2011
Skills
- Customer service
- Solid problem solver
- Team player
- Visual merchandising
- Print design and illustration
- Superb attention to detail
- Creative design
Timeline
Baker/Mixer/Decorator
Publix Super Markets Inc
07.2020 - Current
Graphic Designer
L&M Graphics and Design
07.2020 - Current
Graphic Designer
Sass and Crafts LLC
06.2019 - 07.2021
Customer Service Representative
Publix Super Markets Inc
12.2016 - 07.2018
Associate of Arts - Graphic Design
Tallahassee Community College