KENNA HAYDEN
Tampa
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Mixer/Baker
Publix
Tampa
11.2023 - Current
Cashier
Goodwill
St. Petersburg
09.2023 - 11.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Office Assistant
Smith & Associates
Summerville
11.2014 - 08.2023
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Customer Service Representative
Intercontinental Hotels Group
Charleston
10.2010 - 10.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
GED -
GED Testing
Charleston07.2013
Skills
- Customer Service
- Food and beverage preparation
- Customer support
- Cleanliness and sanitation
- Customer Assistance
- Public Speaking
- Crew Coordination
- Guest Services
- Schedule Management
Timeline
Mixer/Baker
Publix
11.2023 - Current
Cashier
Goodwill
09.2023 - 11.2023
Office Assistant
Smith & Associates
11.2014 - 08.2023
Customer Service Representative
Intercontinental Hotels Group
10.2010 - 10.2014
GED -
GED Testing