Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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LEAH CASTRO

South San Francisco,CA

Summary

High school graduate with volunteer experience as a teacher and office aide. Motivated and hardworking college student with basic writing and math skills. Dedicated to expanding knowledge and experience within the field of administrative work and/or retail. Adaptable to new environments and challenges. Proficient in English and Spanish. Developed strong customer service and interpersonal skills in fast-paced retail environment. Demonstrates ability in handling transactions and maintaining stock levels accurately. Seeking to transition into new field where these skills can drive positive outcomes.

Overview

1
1
year of professional experience

Work History

Store Team Member

Quick Quack Car Wash
07.2024 - Current
  • Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Assisted in successful promotional events, engaging customers and driving sales growth.
  • Managed efficient cash register operations.
  • Developed strong relationships with regular customers which increased return visits.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Handled cash transactions with accuracy, maintaining financial integrity at checkout.
  • Organized backroom supplies, improving efficiency in restocking efforts.
  • Addressed and resolved customer issues, ensuring positive resolution for all parties involved.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.

Office Aide

South San Francisco High School
08.2023 - 05.2024
  • Provided teacher and front desk with support regularly by making copies and distributing call slips to classrooms
  • Sorted, organized, and maintained office and classroom work accurately

Teacher's Assistant

Los Cerritos Elementary School
08.2023 - 02.2024
  • Supported classroom maintenance, organized materials, and maintained neat and sanitized spaces for student health and efficiency
  • Distributed classroom materials and made copies of assignments and paperwork
  • Provided support for the teacher by overseeing students in the classroom and common areas to monitor and enforce rules
  • Graded assignments and reported individual progress to the teacher
  • Handled class records for attendance, assignment grades, and course participation scores

Education

Skyline Community College
05.2026

High School diploma -

South San Francisco High School
05.2024

Skills

  • Interpersonal communication
  • Team collaboration
  • Flexible and Adaptable
  • Basic writing and math skills
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Goal-oriented mindset
  • Cash handling accuracy
  • Engaging with diverse customers
  • Customer service
  • Friendly and helpful

Volunteer Experience

  • Teacher's Assistant, Los Cerritos Elementary School, 08/01/23, 02/29/24, Supported classroom maintenance, organized materials, and maintained neat and sanitized spaces for student health and efficiency., Distributed classroom materials and made copies of assignments and paperwork., Provided support for the teacher by overseeing students in the classroom and common areas to monitor and enforce rules., Graded assignments and reported individual progress to the teacher., Handled class records for attendance, assignment grades, and course participation scores.
  • Office Aide, South San Francisco High School, 08/01/23, 05/31/24, Provided teacher and front desk with support regularly by making copies and distributing call slips to classrooms., Sorted, organized, and maintained office and classroom work accurately.

Timeline

Store Team Member

Quick Quack Car Wash
07.2024 - Current

Office Aide

South San Francisco High School
08.2023 - 05.2024

Teacher's Assistant

Los Cerritos Elementary School
08.2023 - 02.2024

High School diploma -

South San Francisco High School

Skyline Community College
LEAH CASTRO