Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager
Leah Chanthapanya

Leah Chanthapanya

Medina,OH

Summary

Motivated and dedicated Health Information Technology and Business Administration College graduate with over 10+ years working in healthcare and financial customer service. Experienced in Website Support (Customer Service Helpdesk), DME, EPIC, Data Analysis, healthcare billing, and Proficient in Microsoft Office: Excel, Word, Access, and PowerPoint. Excellent written and verbal communication with customers, staff and professional peers. Authorized to work in the US for any employer

Overview

6
6
years of professional experience
1
1
Certification

Work History

Financial Account Specialist

Discover
Medina, OH
10.2021 - Current
  • Assisted over 100+ customers per day on financial transactions over phone and digital chat
  • Educating and empathizing with customer about APR inquiries, processing payments, updating valuable information, increasing and decreasing credit lines, card activations, closing accounts, and transferring to correct departments for further assistance
  • Navigating multiple computer systems while responding and/troubleshooting customers financial questions
  • Knowledgeable in Microsoft SQL

Emergency Medicine Representative

MetroHealth
Cleveland, OH
09.2020 - 10.2021
  • Schedule procedures, financial counseling, collect co-payments, and update insurance information
  • Pre-register/Register patients for upcoming schedule appointments and collect financial information
  • Verify all types of insurance including Medicare, Medicaid, Worker's Compensation, Tricare, and commercial
  • Receiving/recording critical lab values from the Pathology Department, notifying the ordering provider, and documenting the information in Epic
  • Enter and verify that all ER patient demographics and billing information correctly entered/verified at time of check in/check out
  • Incorporates principles of teamwork in the resolution, completion, and follow-up of responsibilities; supports the Patient Care Unit in reaching their group goals by offering support and problem- resolution ideas; uses a collaborative approach to problem-solving by participating in continuous quality improvement activities
  • Patient Access Liaison

Patient Access Liaison

Summa Health
Barberton, OH
03.2017 - 09.2020
  • Schedule procedures, financial counseling, collect co-payments, and update insurance information
  • Pre-register/Register patients for upcoming schedule appointments and collect financial information
  • Knowledgeable in customer service, Epic and Soarian software, 3M, and registration
  • Verify all types of insurance including Medicare, Medicaid, Worker's Compensation, Tricare, and commercial
  • Maintain updated bed ability and facility services information
  • Enter and verify that all ER patient demographics and billing information correctly entered/verified at time of check in/check out.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Patient Account Representative

TeamHealth
Akron, OH
11.2016 - 03.2017
  • Post payments and adjustments from patient's statements, remittances advices, commercial carriers,
  • Medicare, Medicaid, BlueShield, and electronic downloads utilizing the appropriate allowable policy
  • Identify invoices which have a secondary payer and take the appropriate action to ensure secondary billing is completed
  • Completed tasks accurately, maintaining quality and production standards
  • Post payments to collection accounts, process interface tape
  • Posts voucher rejections from commercial carriers, Medicaid, Medicare, and Blue Shield

Education

Bachelors of Science - Technical Management

DeVry University
May 2019

Associate - Applied Science, Health Information Technology

DeVry University
May 2016

Bachelors of Science - Business Administration

University of Phoenix
May 2014

Skills

  • EMR Systems
  • Epic
  • ICD-10
  • Hospital Experience
  • Medical Billing
  • Medical Records
  • Workers' Compensation
  • CPT Coding
  • Medical Coding
  • HIPAA
  • Anatomy Knowledge
  • Medical Office Experience
  • ICD-9
  • Soarian
  • Cisco
  • Citrix
  • Registration
  • Insurance verification
  • EHR systems
  • Data entry
  • Microsoft Office
  • Medical Terminology
  • Triage
  • ICD Coding
  • Software Troubleshooting
  • Microsoft SQL Server
  • Databases
  • Microsoft Windows Server

Certification

2021 to January 2023

Timeline

Financial Account Specialist

Discover
10.2021 - Current

Emergency Medicine Representative

MetroHealth
09.2020 - 10.2021

Patient Access Liaison

Summa Health
03.2017 - 09.2020

Patient Account Representative

TeamHealth
11.2016 - 03.2017

Bachelors of Science - Technical Management

DeVry University

Associate - Applied Science, Health Information Technology

DeVry University

Bachelors of Science - Business Administration

University of Phoenix
Leah Chanthapanya