Leah Childred
Woodridge,IL
Summary
Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations with technical support background.
Overview
5
5
years of professional experience
Work History
Collection Specialist
Enova International
WFH, IL
10.2023 - Current
- Handled incoming calls from customers regarding account status, billing inquiries, payment arrangements.
- Utilized problem-solving skills to address complex issues that arose during collection efforts.
- Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.
- Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
Technical Support Advisor
Concentrix US, Inc
WFH, IL
06.2021 - 01.2023
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Documented all activities related to technical support including processes, updates, changes made.
- Diagnosed system errors and implemented solutions to resolve them.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
Branch Collection Specialist
OneMain Financial Services
St Louis, MO
02.2019 - 06.2021
- Handled incoming calls from customers regarding account status, billing inquiries, payment arrangements.
- Utilized problem-solving skills to address complex issues that arose during collection efforts.
- Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.
- Attended training sessions to stay abreast of changes in industry regulations related to collections practices.
- Worked collaboratively with other departments to ensure timely resolution of customer issues.
Education
High School Diploma -
Smart Horizons Career Online High School
Remote 06-2022
Skills
- Goal-Oriented
- Business Correspondence Writing
- Account Management
- Stress Tolerance
- Legal Knowledge
- Negotiation
- Performance Improvement Techniques
- Patience and Persistence
- Call Center Background
- Accounting Systems
- Payroll Processing
- Client Relations
- Customer Research
- Payment Acceptance
- Hardware Diagnostics
- Software Installation
- Technical Support
- User Support
- Application Support
- Customer Service
- Account Updating
- Product Troubleshooting
- Appointment Scheduling
- Complaint Resolution
- Issue Troubleshooting
- Technical Troubleshooting
Timeline
Collection Specialist
Enova International
10.2023 - Current
Technical Support Advisor
Concentrix US, Inc
06.2021 - 01.2023
Branch Collection Specialist
OneMain Financial Services
02.2019 - 06.2021
High School Diploma -
Smart Horizons Career Online High School