Leah Christe
Gold Star Mortgage Financial Group, Corporation
1
Certification
Seasoned customer service professional with extensive experience in mortgage loan origination and client relations across multiple organizations. Proven ability to manage high-volume inquiries, maintain compliance, and coordinate cross-functional teams to deliver accurate, timely results. Seeking a Customer Service Specialist role to leverage communication, empathy, and CRM proficiency to enhance customer experiences.
Work History
Mortgage Loan Originator
- Managed full lifecycle of loan applications from initial contact to closing, ensuring accuracy and timely processing.
- Built and maintained relationships with clients, real estate agents, and partners to drive loan opportunities.
- Verified documentation, assessed borrower qualification, and coordinated with underwriters to secure approvals.
- Maintained up-to-date knowledge of loan products, rates, and compliance requirements.
Mortgage Loan Originator
- Prospected and cultivated new client relationships; achieved funding targets.
- Collected and reviewed borrower documentation, ensuring compliance with lending policies.
- Coordinated with internal teams to move applications through underwriting and closing.
Mortgage Loan Originator
- Originated loans with attention to client needs, resulting in successful closings and satisfied customers.
- Streamlined communication between borrowers, processors, and underwriters to reduce cycle times.
- Maintained meticulous records and ensured all regulatory requirements were met.
Mortgage Loan Originator
- Supported borrowers through the loan process; provided clear explanations of loan options.
- Assisted with document gathering, verification, and submission to underwriting.
Mortgage Loan Originator
- Facilitated loan applications; counseled clients on product suitability and eligibility.
- Coordinated with loan teams to ensure timely processing and closings.
Catering Coordinator
- Coordinated catering events, managed logistics, and ensured client satisfaction.
Mortgage Loan Originator
- Supported loan origination activities; maintained client communications and tracked milestones.
Sales/Customer Service
- Provided frontline sales support; handled inquiries and ensured positive customer experiences.
Sales/Customer Service
- Delivered high-quality customer service; supported product knowledge sharing and order processing.
Recruiter
- Recruited candidates; screened applications and coordinated interviews.
Education
High School Diploma
Skills
Computer software: Outlook
Microsoft Office
CRM & Loan Origination Systems
Multichannel communication: Phone
Email
Data entry
documentation review
and accuracy
Compliance awareness and privacy
Soft skills: Empathy
problem-solving
adaptability
Certification
- CRM/Loan Origination System training
- Customer Service Certification
Core Competencies
- Customer Service & Client Relations
- Mortgage Loan Origination & Processing
- Compliance & Documentation
- Multichannel Communication (Phone, Email)
- CRM/Database Management
- Data Entry & Accuracy
- Time Management & Multitasking
- Team Collaboration & Escalation
- Sales Support & Cross-Selling Opportunities
- Problem Solving & Conflict Resolution
Timeline
Recruiter
Future Tech Engineering
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Sales/Customer Service
Lynn Medical
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Sales/Customer Service
Terminal Supply Co.
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Mortgage Loan Originator
Rock Financial
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Catering Coordinator
Grand Traverse Pie Co.
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Mortgage Loan Originator
Shore Financial Services Inc.
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Mortgage Loan Originator
First Mortgage Corporation
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Mortgage Loan Originator
Gold Star Mortgage Financial Group, Corporation
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Mortgage Loan Originator
The Huntington National Bank
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Mortgage Loan Originator
Gold Star Mortgage Financial Group, Corporation
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High School Diploma
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