Summary
Overview
Work History
Education
Skills
Timeline
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Leah Chyma

Community Engagement Specialist
Austin,TX

Summary

Enthusiastic, self-motivated business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing partnerships, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements.

Overview

10
10
years of professional experience

Work History

Owner/Operator

Knockin' Noggins
Austin, United States
11.2019 - Current
  • Managed day-to-day business operations as a solo entrepreneur.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
  • Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Increased customer engagement through social media.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media and website.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Resolved client concerns quickly and professionally to maintain respectful and productive project environment.

Area Director

Camp Gladiator
Austin, TX
03.2014 - 07.2021
  • Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
  • Created and managed execution of store business plans to drive KPI results and maximize business opportunities.
  • Led company-wide trainings to improve operations, reduce turnover and grow regions company wide.
  • Increased awareness of the Camp Gladiator program by advertising on social media platforms, offering contests and giveaways and utilizing paid social ads, boosting overall sales.
  • Evaluated employee skills and knowledge regularly, led weekly proformance meetings with training and mentoring individuals with lagging skills.
  • Determined performance benchmarks and completed ongoing evaluation of employee work.
  • Directed daily workflow of 20-strong team in two separate markets, Austin and Nashville.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members nation wide.
  • Recruited, hired, trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

Education

Bachelor of Arts - English

University of Iowa
Iowa City, IA

Skills

  • Public Speaking
  • Customer Interaction
  • Promotion and Advertising
  • Media Communications
  • Staff Meetings
  • Partnership Building
  • Organizational Leadership
  • Community Relations
  • Event Planning and Promotion
  • Marketing Activities
  • Delegation and Supervision
  • Recruitment and Training

Timeline

Owner/Operator

Knockin' Noggins
11.2019 - Current

Area Director

Camp Gladiator
03.2014 - 07.2021

Bachelor of Arts - English

University of Iowa

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Leah ChymaCommunity Engagement Specialist