Leah Dacus
Vancouver
Summary
Dynamic customer service professional with a strong background in hospitality, demonstrated at Cascada Thermal Springs & Hotel. Skilled in appointment scheduling and office administration, I excel in fast-paced environments, ensuring exceptional client experiences. Proven ability to train staff and enhance customer satisfaction through effective communication and time management.
Overview
8
8
years of professional experience
Work History
Cascada Thermal Springs & Hotel
CASCADA PDX LLC
Portland
03.2025 - Current
- Addressed client inquiries about services and promotions, enhancing customer understanding and satisfaction.
- Managed phone calls to facilitate customer scheduling, rescheduling, or canceling appointments efficiently.
- Conducted facility tours, demonstrating spa resources and amenities to enhance customer experience.
- Processed payments and handled billing inquiries professionally.
Administrative Assistant/Legal Assistant
Stahancyk Kent & Hook P.C.
Bend
12.2023 - 10.2024
- Maintained and updated files to ensure accurate record-keeping.
- Managed phone calls and directed inquiries to appropriate personnel for effective communication.
- Supported daily operations by addressing basic office needs and maintaining workflow.
- Processed incoming mail, emails, faxes, and hand deliveries to ensure timely communication.
Hostess, Server, & Brand Ambassador
10 Barrel Brewing Company
Bend
04.2021 - 09.2023
- Hosted and served patrons at largest revenue generating chain brewery in Central Oregon, enhancing guest experience.
- Utilized Toast point of sale system to streamline transactions and improve customer service.
- Operated in largest revenue generating chain brewery in Central Oregon, contributing to overall operational success.
Barista & Customer Service Trainer
Dutch Bros Coffee
Bend
03.2020 - 04.2021
- Personal and customer-oriented barista with over three years' experience preparing beverages at cafes.
- Trained support staff on key customer service practices, enhancing overall customer satisfaction.
- Utilized Xenial and Square point of sale systems to process transactions, ensuring accurate and timely service.
Front of House & Server
Agave Restaurant
Ashland
05.2019 - 09.2019
- Interacted with restaurant guests, greeting them, taking their meal orders, and advising on food and wine pairings.
- Cultivated positive guest interactions to enhance overall venue experience.
- Coordinated with kitchen staff to ensure timely order delivery.
Barista
Mother's Juice Cafe
Bend
08.2018 - 05.2018
- Took and prepared coffee, food, and other orders for customers efficiently to ensure timely service.
- Checked items for adequacy and quality to maintain high service standards.
- Ensured that all sanitation rules are observed by kitchen staff.
- Assisted in preparing cooking menu items to enhance customer satisfaction.
Education
Central Oregon Community College
Bend, Oregon01-2022
High School Diploma -
Ashland High School
Ashland, Oregon01-2017
Some College (No Degree) - Physical Therapist Assistant
Clark College
Vancouver, WA05-2026
Skills
- Hospitality environment
- Customer service
- Food service background
- Appointment scheduling
- Office administration
- Time management
- High-pressure performance
- First Aid/CPR
Volunteer Experience
- Ashland Community Hospital, Ashland, OR, Assistant, 01/01/16, 12/31/16, Updated patient charts with proper labels., Assisted visitors in making outgoing calls and guiding them to the appropriate resource., Promoted a positive patient experience by helping foster excellent nurse patient relationships.
- Thai English School, Bangkok, TH, English Teacher, 03/01/19, 04/30/19, Researched, wrote, and executed lesson plans to teach a classroom of 25 Thai students 20 hours per week., Enhanced public speaking and cross-cultural communication skills while teaching., Advanced knowledge of Thai history, language, and culture while living in Bangkok.
Languages
German
Native/ Bilingual
Timeline
Cascada Thermal Springs & Hotel
CASCADA PDX LLC
03.2025 - Current
Administrative Assistant/Legal Assistant
Stahancyk Kent & Hook P.C.
12.2023 - 10.2024
Hostess, Server, & Brand Ambassador
10 Barrel Brewing Company
04.2021 - 09.2023
Barista & Customer Service Trainer
Dutch Bros Coffee
03.2020 - 04.2021
Front of House & Server
Agave Restaurant
05.2019 - 09.2019
Barista
Mother's Juice Cafe
08.2018 - 05.2018
Central Oregon Community College
High School Diploma -
Ashland High School
Some College (No Degree) - Physical Therapist Assistant
Clark College