Leah DaSilva
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Lash Artist
Oh Lala Lash /owner
02.2019 - Current
- Consulted with clients to understand desired look and discuss available lash options.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Taught clients how best to care for lash extensions and prevent problems.
- Educated clients on how to clean and maintain lash extensions.
- Followed strict safety standards to protect clients from injury or infection.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Used social media platforms to promote salon and services.
- Cross-trained existing employees to maximize team agility and performance.
Office Assistant
Brookside Package Store
11.2020 - 06.2021
- Completed clerical tasks such as filing, copying, and paying are distributors
- Interacted with customers by phone, also in-person to provide information.
- Maintained and updated office records, both digital and physic
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Customer Service Cashier
Marylou's Coffee Shop
09.2016 - 09.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Cosmetology License - Science Education
Aveda Cosmetology School
Cranston, RI02.2018
High School Diploma -
Cranston High School West
Cranston, RI06.2016
Skills
- Sterilization Requirements
- Client Needs Assessment
- Learning Improvements
- Office Support
- Great Active Listening Skills
- Maintaining Clean Work Areas
- Bank Deposits
- Customer Preferences
- Safety Training
- Salon Management
- Payment Transactions
Timeline
Office Assistant
Brookside Package Store
11.2020 - 06.2021
Lash Artist
Oh Lala Lash /owner
02.2019 - Current
Customer Service Cashier
Marylou's Coffee Shop
09.2016 - 09.2020
Cosmetology License - Science Education
Aveda Cosmetology School
High School Diploma -
Cranston High School West
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