Leah Deller
Plainview,NY
Summary
To find a rewarding and enjoyable work experience in which I can grow as a person as well as learn new skills and responsibilities. Communicative individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping students navigate challenges of college life.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Student Engagement Ambassador
University at Buffalo, SUNY
08.2024 - Current
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Engaged students in conversation to offer hospitality, aid in learning about microcredentials, and getting involved on campus.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Conducted workshops on an array of topics including "What it Means to be an Ethical Leader", and " NACE Competencies".
Resident Assistant
University at Buffalo Campus Living
08.2023 - Current
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Assisted residents with transitioning into new living environments and maintained strong relationships with residents.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents in preparing for activity and social programs.
Crisis Counselor
Crisis Textline
01.2023 - Current
- Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
Education
Bachelor of Arts - Criminology
University At Buffalo
Buffalo05-2026
Bachelor of Science - Psychology
University At Buffalo
Buffalo,NY05-2026
High School Diploma -
Plainview-Old Bethpage JFK High School
Plainview, NY06.2022
Skills
- Customer Engagement
- Team Management
- Product Knowledge
- Brand Awareness
- Diverse cultural understanding
- Event Coordination
- Cross-cultural collaboration
Certification
- Microsoft Office Specialist (MOS) Certification
- First Aid Certified
- CPR Certified
- Crisis Intervention Certified
- Narcan Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Student Engagement Ambassador
University at Buffalo, SUNY
08.2024 - Current
Resident Assistant
University at Buffalo Campus Living
08.2023 - Current
Crisis Counselor
Crisis Textline
01.2023 - Current
High School Diploma -
Plainview-Old Bethpage JFK High School
- Microsoft Office Specialist (MOS) Certification
- First Aid Certified
- CPR Certified
- Crisis Intervention Certified
- Narcan Certified
Bachelor of Arts - Criminology
University At Buffalo
Bachelor of Science - Psychology
University At Buffalo
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