LEAH DELONG
Chick Fill A
Lakeland,FL
6
years of professional experience
Back of House Manager/Lead with 6+ years of experience in enhancing operational efficiency and customer satisfaction in high-volume dining environments and Demonstrates expertise in safe service compliance, inventory management, seamless team collaboration and contributing to superior health inspection scores and increased sales. Passionate about delivering memorable dining experiences, leveraging strong multitasking and communication skills as a bartender to achieve customer loyalty and ensure compliance with safety standards.
Work History
Travel Bartender
2 Years 1 Month- Crafted unique cocktails using fresh ingredients and seasonal flavors.
- Provided exceptional customer service in a fast-paced bar environment.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Coordinated travel arrangements including flights, accommodations, and activities.
Manager/Bartender
2 Years 2 Months- Crafted and served a variety of cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Managed inventory by tracking supplies and placing orders as needed.
- Trained new staff on bartending techniques and company standards for service.
- Handled cash transactions accurately while ensuring compliance with cash handling procedures.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Visited tables and took care of Guests Concerns/Issues
BOH Manager
6 Years 3 Months- Supervised kitchen staff to ensure efficient food preparation and service.
- Managed inventory levels, ordering supplies as needed for daily operations.
- Maintained cleanliness and organization of kitchen and storage areas.
Catering Server
4 Months- Served food and beverages at corporate events and private parties.
- Set up and arranged dining areas for various events and functions.
- Assisted with guest inquiries and ensured a positive dining experience.
- Collaborated with kitchen staff to coordinate timely meal service.
- Followed health and safety guidelines to ensure food safety compliance.
- Trained new catering staff on service standards and procedures.
- Managed inventory of supplies to support event preparation needs.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Set up and tore down all catering services in banquet halls and at customer locations.
Server/Bartender
1 Year 3 Months- Provided excellent customer service in a fast-paced restaurant environment.
- Took customer orders and ensured accurate food and drink delivery.
- Collaborated with kitchen staff to maintain efficient service flow.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Skills
Customer service
Management
Multi-Tasking
Time management
Bartending
Professionalism
Cross-trained
Bar restocking
Safe service compliance
Drink preparation
Alcohol compliance
Effective communication
Training others
Outstanding customer service
Cash handling
Staff training
References
- Chase King, Manager, Chick Fil A, chasek3088@gmail.com, 8638086155
- Justin Kranitz, Owner/Operator, Chick Fil A, 8635817179
- John Felio, General Manger, Twin Peaks, Johnfelio06@gmail.com, 8632093087
Timeline
Catering Server
TPI Event Solutions
06.2025 - 10.2025Read More
Travel Bartender
Frankly Bartending
09.2024 - CurrentRead More
Manager/Bartender
Twin Peaks
08.2024 - CurrentRead More
Server/Bartender
Fords Garage
03.2022 - 06.2023Read More
BOH Manager
Chick Fill A
07.2020 - CurrentRead More
Lake Gibson High School
Read More