Summary
Overview
Work History
Education
Skills
Timeline
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Leah Denhof

Mount Pleasant,MI

Summary

Dynamic professional with a proven track record at Soaring Eagle Casino & Resort, excelling in event planning and customer service. Expert in MS Office and relationship building, successfully negotiated contracts and boosted employee morale. Skilled in transforming high-volume events into memorable experiences, driving revenue growth through strategic upselling and meticulous schedule coordination. Self-motivated Meetings Coordinator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

7
7
years of professional experience

Work History

Express Meetings Coordinator

Soaring Eagle Casino & Resort
11.2021 - Current
  • Maintain an organized work station
  • Make and Maintain Contact with Booking Contact
  • Microsoft Experienced
  • Check on booked space and revise an Event Order to reflect updated event count
  • Keep open communication with multiple departments
  • Update any Sales Managers with client changes
  • Billing and Payment Procedures
  • Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
  • Negotiated contracts successfully with vendors securing favorable terms while upholding high-quality standards.
  • Managed company schedule to coordinate calendar and arrange travel.

Bartender

Soaring Eagle Casino & Resort
05.2017 - 03.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Education

Bachelor of Arts - Recreation And Event Management

Central Michigan University
Mount Pleasant, MI
05.2021

Associate of Arts - Business

Saginaw Chippewa Tribal College
Mount Pleasant, MI
05.2016

High School Diploma -

Mt. Pleasant Senior High School
Mount Pleasant, MI
05.2006

Skills

  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building
  • MS Office
  • Schedule Coordination
  • Event Planning
  • Meeting Coordination

Timeline

Express Meetings Coordinator

Soaring Eagle Casino & Resort
11.2021 - Current

Bartender

Soaring Eagle Casino & Resort
05.2017 - 03.2020

Bachelor of Arts - Recreation And Event Management

Central Michigan University

Associate of Arts - Business

Saginaw Chippewa Tribal College

High School Diploma -

Mt. Pleasant Senior High School
Leah Denhof