Leah Dowdy
Customer Solutions Specialist
Haltom City,TX
Summary
Solutions Specialist with excellent communication skills and the ability to work independently or as a team member, seeking a challenging career within XPO Logistics. Would like to utilize and share my 15+ years’ experience and knowledge in customer service. Knowledgeable and dedicated customer service professional with extensive experience in Transportation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients on co-workers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Customer Solutions Specialist
XPO Logistics
North Richland Hills, TX
12.2018 - Current
- 15+ years of transportation experience
- Knowledge and understanding of the basic requirements for freight movement
- Acted as a single point of contact for premium accounts in the XPO network
- Proactively identify issues regarding customer’s needs and provide solutions to resolve the matter in a timely manner
- Respond to high volume e-mails and phone calls in a timely manner
- Resolve corrections and billing issues
- Assist management in training fellow colleagues
- Familiarity with CRM technology, e.g., Salesforce.com
- Ability to identify and help implement continuous improvement solutions
National Sales Support Specialist
XPO Logistics
North Richland Hills, TX
03.2018 - 11.2018
- Provide reports, statistical data, and metrics to sales executives; alert sales team regarding lost business, new opportunities, onboarding status, etc
- Perform pre-call preparation for sales executives
- Coordinate with sales, operations, service, and others as needed to support customer requirements; respond to customers regarding chronic concerns or business at-risk issues
- Manage the customer identification process (coding) that is critical for accurate pricing and invoicing; manage account assignment changes
- Support the RFI/RFQ process
- Work with sales, the customer, and pricing to provide bids for new business; manage the pricing agreement renewal process
- Perform account research including online research, outbound calls to prospects, and confirming key contacts
Customer Solutions Specialist
XPO Logistics, Formerly Con-way Freight
North Richland Hills, TX
10.2008 - 03.2018
- Knowledge and understanding of the basic requirements for freight movement
- Acted as a single point of contact for premium accounts in the XPO network
- Proactively identify issues regarding customer’s needs and provide solutions to resolve the matter in a timely manner
- Respond to high volume e-mails and phone calls in a timely manner
- Resolve corrections and billing issues
- Assist in training fellow colleagues
Customer Service
Con-way Freight
North Richland Hills, TX
07.2007 - 10.2008
- Respond to high volume e-mails and phone calls in a timely manner
- Resolve corrections and billing issues
- Assist in training fellow colleagues
Education
HS -
Diploma
Haltom High School
01.1999 - 01.2003
Skills
Shipping procedures understanding
undefinedTimeline
Customer Solutions Specialist
XPO Logistics
12.2018 - Current
National Sales Support Specialist
XPO Logistics
03.2018 - 11.2018
Customer Solutions Specialist
XPO Logistics, Formerly Con-way Freight
10.2008 - 03.2018
Customer Service
Con-way Freight
07.2007 - 10.2008
HS -
Diploma
Haltom High School
01.1999 - 01.2003
Similar Profiles
Alondra CruzAlondra Cruz
Material Handler at XPO Logistics, Gxo LogisticsMaterial Handler at XPO Logistics, Gxo Logistics
Annette DavisAnnette Davis
Driver Recruiting Manager at STG Logistics (XPO Logistics)Driver Recruiting Manager at STG Logistics (XPO Logistics)
Keysha SimpsonKeysha Simpson
Operations Supervisor | Team Lead | Logistics Coordinator at RXO Logistics | XPO LogisticsOperations Supervisor | Team Lead | Logistics Coordinator at RXO Logistics | XPO Logistics
Leslie GriffithLeslie Griffith
Warehouse Lead at GXO Logistics (Formerly XPO Logistics)Warehouse Lead at GXO Logistics (Formerly XPO Logistics)
Jennifer CushionJennifer Cushion
Volunteer at Legend Hospice and Palliative CareVolunteer at Legend Hospice and Palliative Care