Leah Dubay
Months of Experience
I have background being a reservation clerk where my daily tasks include checking people in and out of their reservations, answering and directing phone calls, effectively communicating with other departments when a customer has a complaint or needs help. I also cashier on the daily where I handle money and also get more experience with customer service. At the end of my shift, I have to count the register along with our safe, so I handle money regularly as well. I am very transparent with my coworkers and managers and I have only requested one weekend off since working there. I prioritize my work and make sure every task I am completing gets done with 100% of my effort. If I get stuck or am given a task I am unfamiliar with, I make sure to ask questions so I know I am doing it right and can learn for next time. I am very flexible with my hours and duties so if we are in need of someone in a different department I am more than happy to offer to help and I have done so for multiple of our departments at Basswood. I am currently in school for accounting and plan on getting my masters.
Work History
Desk Receptionist
4 Months- Greeted and assisted guests during check-in and check-out processes, ensuring a positive experience.
- Managed incoming calls, providing information and directing inquiries to appropriate departments.
- Coordinated with housekeeping and maintenance to fulfill guest requests promptly.
- Maintained accurate records of reservations, cancellations, and guest feedback for management review.
Pet Sitter
2 Years 7 Months- Provided daily care, feeding, and exercise for pets, ensuring their health and well-being.
- Administered medications and maintained detailed records of pet health and behavior.
- Developed customized care plans based on individual pet needs and preferences.
- Established strong relationships with pet owners through effective communication and updates.
- Managed scheduling and logistics for multiple clients, optimizing time and resources.
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
Babysitter
3 Months- Supervised daily activities, ensuring a safe and engaging environment for children.
- Planned and executed creative learning activities to promote development and engagement.
- Communicated effectively with parents regarding children's progress and needs.
- Adapted quickly to changing situations, maintaining flexibility in care routines.
- Played games, worked on puzzles, and read books to young children.