Leah Estrada
Springfield,OR
Summary
Intake Case Manager with extensive experience in intake procedures and client assessments. Known for effectively managing caseloads and facilitating efficient care coordination. Strong focus on collaborative teamwork and adaptable to changing needs, consistently delivering results. Skilled in client assessment, data management, and resource coordination. Reliable, compassionate, and driven by commitment to client success.
Overview
20
20
years of professional experience
Work History
Intake Case Manager
LCOG SDS
05.2013 - Current
- Meet with client's and families in a variety of care settings
- Provide an explanation of all available services
- Conduct a comprehensive assessment of client's functioning and needs and assess the client's ability to perform activities of daily living
- Make determination of eligibility and complete service planning for approved clients
- Provide ongoing support to clients throughout the case management process, offering guidance and advocating on their behalf as needed
- Maintain detailed, accurate records of all client interactions
- Refer clients to appropriate team members, community agencies and organizations to meet treatment needs
Medical Office Assistant
PeaceHealth Medical Group
01.2006 - 05.2013
- Lead office assistant responsible for triaging phone calls and follow through of client needs/requests
- Responsible for handling patient check-ins, recording vital signs
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
CNA/Ward Clerk
Sacred Heart Medical Center Behavioral Health Unit
01.2005 - 01.2006
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Education
Bachelor of Science - Social Sciences
Linfield College
McMinnville, OR06-2013
Skills
- Attention to detail
- Multitasking
- Excellent communication
- Reliability
- Adaptability and flexibility
- Self motivation
- Professionalism
- Adaptability
Languages
Spanish
Limited Working
Timeline
Intake Case Manager
LCOG SDS
05.2013 - Current
Medical Office Assistant
PeaceHealth Medical Group
01.2006 - 05.2013
CNA/Ward Clerk
Sacred Heart Medical Center Behavioral Health Unit
01.2005 - 01.2006
Bachelor of Science - Social Sciences
Linfield College
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