Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Falcon

Kenosha,WI

Summary

Accomplished Shift Manager at Starbucks with a proven track record in customer service and team development. Excelled in handling customer complaints and mentoring new staff, enhancing team performance and customer satisfaction. Skilled in cash handling and conflict resolution, consistently ensuring operational excellence and safety.

Overview

7
7
years of professional experience

Work History

Shift Manager

Starbucks
02.2020 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Bakery Associate

Festival Foods
01.2019 - 05.2019
  • Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
  • Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

Staff Member

Shirls Frozen Custard-Drive in
06.2018 - 11.2018
  • Kept work areas clean, organized, and safe.
  • Established positive relationships with customers and other staff members.
  • Developed strong relationships with clients through consistent communication and attentive customer service.
  • Greeted clients and guests and assisted with variety of questions while taking orders.

Education

Associate Of Applied Science - Marketing

Gateway Technical College
Kenosha, WI
04.2024

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Opening and closing procedures
  • Handling customer complaints
  • Team development
  • Flexible schedule
  • Customer service
  • Inventory management
  • Conflict resolution

Timeline

Shift Manager

Starbucks
02.2020 - Current

Bakery Associate

Festival Foods
01.2019 - 05.2019

Staff Member

Shirls Frozen Custard-Drive in
06.2018 - 11.2018

Associate Of Applied Science - Marketing

Gateway Technical College

Similar Profiles

CREATE PROFILE
Leah Falcon