Leah Gampel
Overview
4
4
years of professional experience
Work History
Digital Process Analyst
National Grid
Remote
05.2023 - Current
- Design and implement end-state digital business processes to enable AMI functionality across multiple operational areas.
- Facilitate process mapping workshops, document requirements, and create Digital Process Design (DPD) deliverables.
- Partner with cross-functional and vendor teams to align business needs with IT product development, ensuring acceptance criteria are met.
- Support Agile Product Increment planning and ongoing process optimization efforts.
- Track and manage key decisions, risks, and action items to keep large-scale digital initiatives on schedule.
- Apply Lean Six Sigma principles to identify improvements, enhance customer experience, and reduce operational costs.
Business Analyst
Allscripts
Remote
05.2022 - 03.2023
- Designed innovative healthcare software interface solutions to maximize client engagement.
- Facilitated workshops with stakeholders to gather requirements and prioritize project deliverables.
- Collaborated with internal teams to deliver Business Requirement Documents, Functional Design Documents, and Use Cases.
- Led internal product development teams using Agile methodology.
- Documented product enhancements and educated peers on new feature applications.
Research Analyst Intern
City of Northampton
Northampton, MA
05.2021 - 09.2021
- Analyzed data on economic development and sustainability, delivering insights to inform city planning.
- Collaborated with cross-functional teams to gather qualitative and quantitative research insights.
- Produced a demographic analysis report tracking key community indicators, used to improve development efforts.
- Increased public engagement in city planning initiatives through outreach and accessible reporting.
Education
Master of Public Policy -
University of Massachusetts Amherst
Amherst, MA05-2022
Bachelor of Arts - Communication
University of Massachusetts Amherst
Amherst, MA05-2021
Skills
- Process documentation
- Project management
- Lean six sigma
- Business process design
- Stakeholder management
- Agile methodologies
- Problem-solving abilities
- Microsoft Office Suite
Timeline
Digital Process Analyst
National Grid
05.2023 - Current
Business Analyst
Allscripts
05.2022 - 03.2023
Research Analyst Intern
City of Northampton
05.2021 - 09.2021
Master of Public Policy -
University of Massachusetts Amherst
Bachelor of Arts - Communication
University of Massachusetts Amherst