Overview
Work History
Education
Skills
Timeline
Generic

Leah Gampel

Overview

4
4
years of professional experience

Work History

Digital Process Analyst

National Grid
05.2023 - Current
  • Design and implement end-state digital business processes to enable AMI functionality across multiple operational areas.
  • Facilitate process mapping workshops, document requirements, and create Digital Process Design (DPD) deliverables.
  • Partner with cross-functional and vendor teams to align business needs with IT product development, ensuring acceptance criteria are met.
  • Support Agile Product Increment planning and ongoing process optimization efforts.
  • Track and manage key decisions, risks, and action items to keep large-scale digital initiatives on schedule.
  • Apply Lean Six Sigma principles to identify improvements, enhance customer experience, and reduce operational costs.

Business Analyst

Allscripts
05.2022 - 03.2023
  • Designed innovative healthcare software interface solutions to maximize client engagement.
  • Facilitated workshops with stakeholders to gather requirements and prioritize project deliverables.
  • Collaborated with internal teams to deliver Business Requirement Documents, Functional Design Documents, and Use Cases.
  • Led internal product development teams using Agile methodology.
  • Documented product enhancements and educated peers on new feature applications.


Research Analyst Intern

City of Northampton
05.2021 - 09.2021
  • Analyzed data on economic development and sustainability, delivering insights to inform city planning.
  • Collaborated with cross-functional teams to gather qualitative and quantitative research insights.
  • Produced a demographic analysis report tracking key community indicators, used to improve development efforts.
  • Increased public engagement in city planning initiatives through outreach and accessible reporting.


Education

Master of Public Policy -

University of Massachusetts Amherst
Amherst, MA
05-2022

Bachelor of Arts - Communication

University of Massachusetts Amherst
Amherst, MA
05-2021

Skills

  • Process documentation
  • Project management
  • Lean six sigma
  • Business process design
  • Stakeholder management
  • Agile methodologies
  • Problem-solving abilities
  • Microsoft Office Suite

Timeline

Digital Process Analyst

National Grid
05.2023 - Current

Business Analyst

Allscripts
05.2022 - 03.2023

Research Analyst Intern

City of Northampton
05.2021 - 09.2021

Master of Public Policy -

University of Massachusetts Amherst

Bachelor of Arts - Communication

University of Massachusetts Amherst

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Leah Gampel