Taylor Greene

Analyzed and tracked data, trends, and feedback to assess performance, identify opportunities, and develop creative solutions converting raw data into actionable insights for visualization.

Presented findings, recommendations, and supporting documentation to diverse audiences, ranging from our frontline teams to executive partners to enhance the customer and employee journey.

Real-time communication with multiple customers through Live Engage addressing technical issues and all other Verizon-related issues.

Demonstrated exceptional multitasking abilities by managing numerous customer interactions simultaneously, tailoring responses to align with individual customer needs while maintaining a personal and empathetic approach.

Leveraged advanced problem-solving skills to ensure quick and effective resolutions.

Utilized outstanding communication skills to contribute to Verizon's brand identity by achieving an impressive VZ SAT score of 79.48% in the 90th percentile, showcasing my ability to connect with customers effectively.

Analyzed and tracked data, trends, and feedback to assess performance, identify opportunities, and develop creative solutions converting raw data into actionable insights for visualization.

Presented findings, recommendations, and supporting documentation to diverse audiences, ranging from our frontline teams to executive partners to enhance the customer and employee journey.

Real-time communication with multiple customers through Live Engage addressing technical issues and all other Verizon-related issues.

Proactively identified the root causes of customer concerns, facilitating a collaborative approach to ensure customer buy-in and satisfaction.

Continuously nurtured relationships with customers, reinforcing Verizon's reputation as the brand of choice, as demonstrated by a 92.86% score on the Issue Resolution Survey

Championed customer education on policies and procedures, ensuring transparency and fairness, which contributed to building trust and loyalty amongst customers.