Leah Gould
Waterford,MI
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Attitude Wellness
Walled Lake, MI
07.2021 - Current
- Cultivated strong customer relationships through proactive engagement and attentive service.
- Oversaw staff performance to drive sales success, foster customer loyalty, and maintain optimal store presentation.
- Monitored and ensured adherence to compliance regulations and company policies.
- Collaborated with store manager to streamline daily operations, enhancing overall store efficiency.
- Oversaw team performance and executed upselling strategies to consistently meet monthly and quarterly sales objectives.
Leasing Consultant
Edward Rose & Sons
Waterford, MI
02.2020 - 07.2021
- Managed paperwork and logistical support for prospective tenants, enhancing overall move-in efficiency.
- Executed comprehensive documentation practices to meet and exceed state, local, and federal housing standards.
- Managed scheduling of property showings and addressed requests to streamline client interactions.
- Facilitated resolution of conflicts regarding noise maintenance and parking to ensure compliance with regulations.
Co-Manager/Store Manager
Little Caesars
Waterford, MI
07.2014 - 02.2020
- Cultivated a collaborative atmosphere among store employees, ensuring seamless operations in a high-pressure environment.
- Implemented and monitored inventory and cash control systems while managing store opening and closing protocols.
- Oversaw recruitment, conducted training programs, managed scheduling, and provided mentorship to enhance the onboarding experience for new staff members.
- Supervised food preparation activities and enforced safety protocols to guarantee compliance and efficiency.
Education
Oakland Community College
Waterford, MISkills
- Effective problem resolution
- Customer service expertise
- Customer relationship management
- Microsoft Excel proficiency
- Office administration
- Team building and leadership
- Inventory control
Timeline
Assistant Store Manager
Attitude Wellness
07.2021 - Current
Leasing Consultant
Edward Rose & Sons
02.2020 - 07.2021
Co-Manager/Store Manager
Little Caesars
07.2014 - 02.2020
Oakland Community College