Summary
Overview
Work History
Education
Skills
Timeline
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Leah Gradney

Santa Clarita,CA

Summary

Dedicated customer service professional with over 10 years of experience. Skilled in maintaining strong relationships with clients and ensuring their satisfaction by resolving conflicts efficiently. Adept at working in fast-paced environments and collaborations with cross functional teams to drive customer satisfaction and business growth. Committed to delivering top-notch service and contributing to a positive and welcome atmosphere.

Overview

8
8
years of professional experience

Work History

Salon Guest Coordinator

Ulta
01.2017 - Current
  • Warmly greet guests, make them feel comfortable, and provide any necessary information about salon services and offerings.
  • Schedule appointments for guests which involves coordinating availability with stylists, and other salon professionals to ensure efficient use of time and resources.
  • Provide exceptional customer service to guests, addressing their inquiries, concerns, and complaints promptly and professionally.
  • Manage front desk including answering high volume phone calls, responding to emails, and handling walk in clients. Maintain a clean and organized reception area.

Front Desk

EOS Fitness
02.2022 - 04.2023
  • Greet members as they enter gym, scan memberships cards, and verify their identity.
  • Assist members with their needs ensuring they have a positive experience. Manage balance, update personal information, and resolve issues.
  • Inform members about available classes and personal training sessions. Help them sign up and update class rosters accordingly.
  • Assist in keeping gym floor tidy, restock supplies, and reporting any maintenance or equipment issues.


Outbound Waving Specialist

Peloton
08.2015 - 02.2019
  • Delegate staging for the loadout process, assign tasks for pickers using WMS in waves.
  • Monitor inventory levels daily, conduct cycle counts throughout day, reconcile variances to maintain accurate information.
  • Implement inventory control processes and procedures to minimize loss, left, or damage.
  • Utilize inventory management software and systems to track movement, monitor stock levels, and generate reports.

Education

South Grand Prairie High School
Grand Prairie, TX
2011

Skills

  • Detail Orientation
  • Guest Relations
  • Adaptability
  • Empathy and Compassion
  • Active Listening
  • Communication
  • Microsoft Office Suite
  • Interpersonal Skills

Timeline

Front Desk

EOS Fitness
02.2022 - 04.2023

Salon Guest Coordinator

Ulta
01.2017 - Current

Outbound Waving Specialist

Peloton
08.2015 - 02.2019

South Grand Prairie High School

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Leah Gradney