Leah Grassi
Gonzales
Summary
Results-driven supervisor with a proven track record in workflow optimization and team supervision. Expertise in compliance monitoring and customer relationship management, dedicated to enhancing student engagement and service quality. Experienced with CRMs and systems such as Banner, NSLDS, COD, THECB, ELM, SLATE.
Overview
10
10
years of professional experience
Work History
One Stop Supervisor
Texas State University
San Marcos
06.2024 - Current
- Directed and supervised team of 15 employees in daily operations.
- Monitored compliance with university guidelines, ensuring high-quality service provision.
- Implemented efficient workflow processes to enhance service delivery and student engagement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Collaborated with departments to streamline workflow processes, enhancing interdepartmental coordination.
- Assisted students in completing financial aid applications and documentation.
- Explained financial aid policies and procedures to prospective students and families.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained precise records of employee performance, attendance, leave requests, and disciplinary actions to support management decisions.
Financial Aid Advisor
Texas State University
San Marcos
01.2022 - 06.2024
- Reviewed and verified student eligibility for federal and state aid programs.
- Guided students through financial aid applications and documentation, ensuring accurate submission.
- Clarified financial aid policies and procedures for prospective students and families, enhancing their understanding.
- Advised students on scholarship opportunities and application processes.
- Addressed student inquiries regarding financial aid packages, providing timely and relevant information.
Client Support Specialist
Top Notch Professional Services
Bakersfield
12.2017 - 04.2020
- Delivered expert support to clients, resolving service inquiries and issues promptly.
- Collaborated with County on individual education plans (IEPs) to ensure client needs were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Supported adults with special needs in developing daily life skills and completing tasks.
Pre School Instructor
Small Wonders Pre School
Bakersfield
06.2016 - 06.2019
- Designed and implemented engaging lesson plans that fostered early learning and curiosity in preschool children.
- Implemented daily activities that promote social, emotional, and cognitive skills.
- Established a safe, nurturing environment that encouraged exploration and supported children's developmental growth.
- Created and maintained a structured classroom environment that ensured safety and promoted positive behavior among children.
Education
Bachelor of Science - Business Administration
Crestpoint University
Arizona05-2025
Associate of Science - Paralegal Studies
National Paralegal College
Arizona05-2023
Skills
- Financial aid processes
- Compliance monitoring
- Workflow optimization
- Process management
- Performance management
- Team supervision
- Customer relationship management
- Decision-making
- Goal orientation
- Attention to detail
- Time management
- Conflict resolution
- Organizational skills
- Communication strategies
- Communication skills
- Customer service
Accomplishments
- Rising Star Award 2023-2024
Timeline
One Stop Supervisor
Texas State University
06.2024 - Current
Financial Aid Advisor
Texas State University
01.2022 - 06.2024
Client Support Specialist
Top Notch Professional Services
12.2017 - 04.2020
Pre School Instructor
Small Wonders Pre School
06.2016 - 06.2019
Bachelor of Science - Business Administration
Crestpoint University
Associate of Science - Paralegal Studies
National Paralegal College