Leah Gray
Terre Haute
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
38
38
years of professional experience
Work History
Shift Manager
Starbucks Coffee Company
06.2020 - Current
- Promoted to Barista Trainer in December 2020
- Promoted to Shift Manager in November 2021
- Awarded Barista Champion for store #11505 in 2021
- Maintain knowledge of store procedures, drink recipes and creation
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Implemented inventory management practices to maintain optimal stock levels and reduce waste.
- Fostered a positive team environment, promoting collaboration and high morale among staff members.
Server
The Saratoga Restaurant
01.2004 - Current
- Trained new servers on menu knowledge and service protocols.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Enhanced customer experience through personalized recommendations and attentiveness.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Dining Room Manager
SMWC
08.2024 - 08.2025
- Oversaw daily dining room operations, ensuring exceptional guest experiences and service standards.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Collaborated with kitchen staff to ensure timely meal delivery and adherence to dietary needs.
- Conducted regular inspections of dining area for cleanliness, safety compliance, and aesthetic appeal.
- Managed inventory of supplies, ensuring availability while minimizing waste and costs.
- Developed strong relationships with students seeing them on a daily basis.
Yoga Instructor
Self Employed
01.2014 - 08.2025
- Yoga Certifications Include
- 200 Hour Certification (x2)
- 100 Hour Certification (x2)
- 90 Hour Certification
- Off the Mat and into the World Leadership Program
- Prison Yoga Program Certification
- Full-Time Yoga Instructor before the COVID-19 pandemic
- Instructor at Saint Mary-of-the-Woods for the Sisters of Providence since 2015
- Instructor at Union Hospital since 2018
- Brought Yoga practice to the YMCA for six years
- Additional Yoga Instructor and Fill-In Instructor at Common Ground Yoga Downtown, Greene County Hospital, Greene County Public Library
- Led diverse classes, adapting techniques for various skill levels and individual needs.
- Designed and implemented customized yoga programs to enhance student experience and engagement.
Restaurant Shift Manager
M. Moggers Restaurant and Pub
01.1998 - 01.2004
- Hired as restaurant server, but promoted to Shift Manager
- Held Shift Manager position for five years
Education
No Degree - Business/ Addiction Counseling
Ivy Tech Community College of Indiana
Terre Haute, IN01-2028
Skills
- Extensive experience in the service industry
- Long-term employee commitment
- Experienced in simultaneous task execution
- Handles diverse duties effectively
- Flexible in dynamic environments
- Proficient in guiding teams
- Maintains focus during challenging circumstances
- Collaborative team member
Timeline
Dining Room Manager
SMWC
08.2024 - 08.2025
Shift Manager
Starbucks Coffee Company
06.2020 - Current
Yoga Instructor
Self Employed
01.2014 - 08.2025
Server
The Saratoga Restaurant
01.2004 - Current
Restaurant Shift Manager
M. Moggers Restaurant and Pub
01.1998 - 01.2004
No Degree - Business/ Addiction Counseling
Ivy Tech Community College of Indiana
Community Service
Vigo County History Center Inclusivity Committee, Member, 2023, Present, Involved and Active in my Native American Culture, Crisis Pregnancy Center Volunteer, 2018 - 2024, YMCA Heart Throb Race Volunteer, 2018 - 2024