Katerina KOROVIN
Shift Manager
Spokane,WA
Summary
In depth knowledge of restaurant operations with excellent communication & management skills. Eleven years of experience as a cook, cashier, & supervisor managing administrative procedures. Effective problem-solver, critical-thinker, set expectation to meet & achieve. Able to build good relationship with employees and management. Good organizational skills and have ability to handle multiple tasks.
Overview
23
23
years of professional experience
Work History
Shift Manager
Pizza Hut
Spokane, WA
09.2022 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Dental Lab Technician
Driver
Spokane, WA
01.2017 - Current
- Scan documentation & enter in database
- Organize forms, prepare reports
- Drive company vehicle for local pick-ups and delivered
- Complete on-time delivered by choosing best and most efficient route
- Submit receipts at the receipts at the end of the shift.
Cashier / Cook / Supervisor
Qdoba Mexican Eats
Spokane, WA
01.2012 - 01.2016
- Opened restaurant and set up workstation, before preparing food
- Guest service, food handling and storage procedures and sanitation
- Preparation, cooking and serving of restaurant food
- Produced and provided food according to specified recipes
- Checked all food items and delivered them to customers as ordered by them
- Completed and delivered all food orders in a timely and consistent manner
- Maintained food sanitation standards and kept workstation clean and sanitized
- Handled and stored all food products and materials in compliance with applicable government and company regulations
- Measured and mixed correct volume of ingredients according to recipes
- Cut meats, vegetables and fruits to specific sizes based on recipes
- Stored foodstuffs and supplies in a proper manner and rotated them on a routine basis
- Running cash register
- Ran report at the end of the day, count money and lock in the vault.
Cook / Cashier / Supervisor
Dairy Queen
Spokane, WA
01.2005 - 01.2012
- Kitchen operations, ensuring all prepared foods meet restaurant safety and health standards
- Stocks all needed products and preparation materials in a clean and safe manner
- Responsible for prepping food & preparing customer orders
- Running a cash register
- Consistently provided friendly guest services and heartfelt hospitality
- Greeted customers & provided excellent customer service
- Opened store, ran reports, and counted till money
- Closed store, count money & locked money in the vault.
Certified Nursing Assistant
Spokane, WA
01.2001 - 01.2002
- Answered phone
- Provided high quality patient care
- Provided nursing assistance to residents in long term care facility
- Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing
- Effective team collaboration, patient relations and consistent delivery of empathetic care
- Completed assigned daily tasks.
Education
East Valley High School
01.2001
Skills
- Dependable individual with 11 years of extensive experience in customer service
- Extensive experience of preparation, cooking and serving of restaurant food
- Deep knowledge of culinary methods, buffet displays and plate presentation techniques
- Operational knowledge of knives, coffee maker, grill, deep fryer, etc
- Familiarity with guest service, food handling and storage procedures and sanitation practices
- Ability to move heavy carts and objects in a safe and comfortable manner
- Always contributing new ideas to drive company's growth
- Detail oriented, self-motivated, proficient
- Customer services-oriented
- Knowledge of Russian language
- Successful in building dynamic teams & work environment
- Problem solver with supervision and training skills
- Responsible and reliable
- Respectful & passionate
Accomplishments
- Excellent coordinating skills, which reduce customer complaints
- Strong listening skills & ability to resolve queries of unsatisfied customers or employees
- Established professional relationship with employees and earn their trust toward me
- Built strong knowledge to problem-solver to satisfy employees & management
- Ability to work independently as well as team environment
References
Available upon request
Timeline
Shift Manager
Pizza Hut
09.2022 - Current
Dental Lab Technician
Driver
01.2017 - Current
Cashier / Cook / Supervisor
Qdoba Mexican Eats
01.2012 - 01.2016
Cook / Cashier / Supervisor
Dairy Queen
01.2005 - 01.2012
Certified Nursing Assistant
01.2001 - 01.2002
East Valley High School
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