Leah Hampton
Mogadore
Summary
Results-driven Account Manager with over 7 years of experience in overseeing and contributing to the financial operations related to healthcare billings and collections. Proven ability to lead and mentor a team of analysts through effective communication and collaboration.
Overview
10
10
years of professional experience
Work History
Account Manager
Millin Associates
11.2024 - Current
- Prepares and submits clean claims to various insurance companies
- Supervises and directs the designated Billing Analysts
- Oversees and streamlines billing and collection processes
- Serves as a technical and subject matter expert for claims data and claim processing life cycle
- Performs quality control audits to ensure accuracy, completeness, and proper usage of clinical systems and data
- Compiles monthly accounts receivable reports
- Maintains and addresses follow up items on client issues
Senior Revenue Cycle Analyst
R1 rcm/Cloudmed
05.2023 - Current
- Participate in revenue cycle processes, working to maximize profitability and increase revenue.
- Develop and maintain client relationships.
- Communicate work goals and deadlines to 6 direct reports to increase productivity and meet project deadlines.
- Organize and evaluate different metrics and forecasted financial trends.
- Execute SQL queries for backend data validation purposes.
- Collaborate with departments to develop best practices for optimizing revenue cycle operations.
- Review and analyze insurance claims for accuracy and completeness, ensuring compliance with applicable laws and regulations.
Associate
R1 rcm/Cloudmed
12.2021 - 04.2023
Point of Contact
US Acute Care Solutions
10.2018 - 12.2021
- Worked within the client's Patient Accounting system, payer portals and/or websites to research accounts in the work queue.
- Reviewed opportunities created, evaluated calculation of the expected reimbursement, determined if opportunity should be pursued with payer and the action required to resolve the underpayment.
- Met required benchmarks for production, accuracy, and efficiency.
- Diagnosed how the underpayment occurred and what our client could have done to prevent it.
- Trained associates as needed.
Medicaid Billing Supervisor
CommQuest Services
07.2016 - 10.2018
- Supervised the AR Research and Resolutions Representatives.
- Provided onboarding training for new hires.
- Provided effective assignment training and ensured reps maintained a 96% quality score.
- Managed denials and resolved issues with payer so payments could be obtained.
- Assisted in special projects assigned by management.
Data Entry Administrator
CommQuest Services
11.2015 - 07.2016
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Delegated tasks to team members according to individual strengths.
- Reviewed claims submissions for accuracy prior to submitting to payers.
- Resolved patient billing issues and communicated with insurance carriers.
- Entered billing information into accounting software systems.
- Performed data entry tasks accurately and efficiently with a high degree of attention to detail.
- Analyzed existing processes for potential errors or areas needing improvement.
- Collaborated with healthcare professionals to ensure accuracy of data entry.
- Entered medical information into electronic databases for easy retrieval.
Education
Bachelor of Science (B.S.) - Business Candidate
Ohio University
Athens, OH05-2027
High School Diploma -
Mogadore High School
Mogadore, OH05-2012
Skills
- Data Analytics
- Revenue Cycle Management
- HIPAA Compliance
- Healthcare Reimbursement
- Team Collaboration
- Microsoft SQL Server Knowledge
Timeline
Account Manager
Millin Associates
11.2024 - Current
Senior Revenue Cycle Analyst
R1 rcm/Cloudmed
05.2023 - Current
Associate
R1 rcm/Cloudmed
12.2021 - 04.2023
Point of Contact
US Acute Care Solutions
10.2018 - 12.2021
Medicaid Billing Supervisor
CommQuest Services
07.2016 - 10.2018
Data Entry Administrator
CommQuest Services
11.2015 - 07.2016
Bachelor of Science (B.S.) - Business Candidate
Ohio University
High School Diploma -
Mogadore High School
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