Leah Hardwick
La Vergne,TN
Summary
Organized, motivated and hardworking individual eager to learn in different environments as well as contribute with strong skills in customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Mail Handler
USPS
11.2020 - Current
- Scan and send off packages to the correct billing ZIP Code as well as sending of certified packages
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
Customer Retention Specialist
AT&T
09.2016 - 10.2019
- Provided excellent customer service and ensured customer satisfaction
- Adhered to appropriate legal scripting when required
- Responded to all customer inquiries thoroughly and professionally
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
- Alerted customers to current sales and promotions
- Determined customer needs by asking relevant questions and listening actively to responses
Sales Representative
Comcast Spotlight
08.2011 - 07.2016
- Adapted sales techniques to specific clients and promoted products based on individualized client needs
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
- Utilized various sales techniques to develop relationships with customers and drive sales
- Upsold customers by recommending accessories and promotions to increase revenue
- Identified client needs, built relationships and overcame objections to drive sales
- Built customer loyalty and retention by delivering excellent shopping experiences
Cashier
MAPCO
03.2010 - 12.2011
- Counted cash in register drawer at beginning and end of shift
- Checked prices for customers and processed items sold by scanning barcodes
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Photographer
Sears Portraits
03.2008 - 08.2011
- Planned and prepared for all on-location and studio shoots
- Selected and altered secondary photographic features such as backdrops and lighting
- Defined and recommended detailed solutions to capture images
- Edited, toned, captioned and uploaded photographs
- Performed advanced computer processing of images for assignments
- Directed guests to photo port location to view and purchase pictures
- Resolved client concerns quickly and professionally
- Updated computer graphic files using graphics software programs
Education
High school or equivalent -
Skills
- Retention strategies knowledge
- Computer literate
- Customer service background
- Upselling techniques
- Understanding of sales retention
- Medical terminology knowledge
- Conflict resolution
- Personable
- Multi-line phone talent
- Positive and friendly
- Payment collection
- Exceptional time management skills
Personal Information
Authorized To Work: US
Certification
Certified Nursing Assistant 2003
Medical Assistant 2008
Phlebotomy Certification 2008
Timeline
Mail Handler
USPS
11.2020 - Current
Customer Retention Specialist
AT&T
09.2016 - 10.2019
Sales Representative
Comcast Spotlight
08.2011 - 07.2016
Cashier
MAPCO
03.2010 - 12.2011
Photographer
Sears Portraits
03.2008 - 08.2011