Summary
Overview
Work History
Education
Skills
Middleinitial
Timeline
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Leah Hesketh

Carbondale,IL

Summary

Dedicated and professional individual with a proven track record in providing exceptional customer service, time management, and industry trend awareness. Skilled in problem troubleshooting and devising successful solutions. Adept at cultivating positive relationships through excellent verbal and written communication skills. Consistently surpassing goals and delivering outstanding results.

Overview

17
17
years of professional experience

Work History

Picker Packer

Amazon
05.2024 - 10.2024
  • Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
  • Picked and packed order items.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.

Telecommunications Technician

Charter Spectrum
10.2019 - 10.2023
  • Performed routine maintenance on telecommunications infrastructure
  • Installed, maintained and repaired telecommunications equipment
  • Cleaned and maintained company vehicle and safely operated to complete service calls
  • Worked above ground on aerial equipment installation, adhering to equipment safety and process requirements
  • Located and performed troubleshooting and diagnosis to resolve telecommunication cable and wire issues

Field Service Technician

Dish Network
01.2018 - 06.2019
  • Verified functionality of satellite and systems and educated consumers on basic use
  • Delivered exceptional customer service and handled wide-ranging complaints to maintain loyalty
  • Tested, located and repaired equipment problems associated with trouble calls
  • Gathered supplies, evaluated locations and formulated wiring strategies to plan installations
  • Maintained system readiness, performance and durability with regular preventive upkeep

Certified Nursing Assistant

Liberty Village of Marion
03.2015 - 06.2017
  • Transferred patients between beds, wheelchairs, and other locations
  • Built friendly rapport with patients and delivered personalized care
  • Recorded patient heart rate, pulse and blood pressure
  • Prepared patients for treatments, visits and social activities
  • Documented care actions, vitals and orders in company software

Handyman Helper

Hesketh Enterprise
01.2008 - 07.2014
  • Helped homeowners and businesses with random leaks and basic carpentry needs
  • Completed neat and professional-looking painting work inside and outside customers' buildings
  • Repaired machinery, equipment and appliances
  • Built decks from ground up with secure footings, proper rail distances and decorative features
  • Assembled furniture and fixtures for customers

Education

High School Diploma - Generals

Carbondale Community High School
Carbondale, IL

Certification - Field Technician III-IV -

Ncti
03.2023

Certification - Field Technician II-III -

Ncti
04.2021

Skills

  • Complaint Handling
  • Customer Service
  • Quality Control
  • De-Escalation Techniques
  • Excellent Communication
  • Reliability
  • Technical Analysis

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Timeline

Picker Packer

Amazon
05.2024 - 10.2024

Telecommunications Technician

Charter Spectrum
10.2019 - 10.2023

Field Service Technician

Dish Network
01.2018 - 06.2019

Certified Nursing Assistant

Liberty Village of Marion
03.2015 - 06.2017

Handyman Helper

Hesketh Enterprise
01.2008 - 07.2014

Certification - Field Technician III-IV -

Ncti

Certification - Field Technician II-III -

Ncti

High School Diploma - Generals

Carbondale Community High School

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