Summary
Work History
Education
Skills
Awards And Acknowledgments
Affiliations
Timeline
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Leah Hoover

Leah Hoover

Office assistant/Claims Specialist
Charleston,WV

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Work History

Claims Specialist

West Virginia State Treasurer’s Office
Charleston, WV
05.2023 - 01.2024
  • Processed unclaimed property claims promptly to ensure accurate disbursement to rightful owners.
  • Reviewed documents submitted by claimants, including wills and death certificates, for verification.
  • Utilized LexisNexis to confirm property ownership linked to filed claims.
  • Assisted claimants by answering calls and facilitating document creation or downloads.
  • Contacted companies to gather additional information regarding unclaimed property when necessary.

Office Assistant 3

West Virginia Consolidated Public Retirement Board
Charleston, WV
12.2021 - 05.2023
  • Assisted customers with form completion and submission upon arrival.
  • Managed agency purchases as a Purchasing Card holder, including office supply orders.
  • Reconciled monthly bank statements and generated necessary documentation.
  • Processed invoices promptly and prepared required paperwork for payments.
  • Scheduled back appointments to ensure efficient client management.

Patient Service Representative

Teays Valley Physical Therapy
Hurricane, WV
05.2021 - 12.2021
  • Processed new patient registrations and updated information promptly.
  • Registered patients upon check-in for scheduled appointments.
  • Organized patient charts and prepared electronic files efficiently.
  • Managed patient scheduling to optimize appointment flow.

Call Center Receptionist

West Virginia Consolidated Public Retirement Board
Charleston, WV
09.2018 - 05.2021
  • Welcomed visitors in person and by telephone.
  • Answered inquiries regarding various State retirement options or referred clients to appropriate personnel.
  • Prepared tailored correspondence and forms for retirees based on individual requirements.

Greeter

YMCA of Kanawha Valley
Charleston, WV
08.2018 - 10.2018
  • Welcome visitors and members as they arrive at the YMCA.
  • Provide visitors and customers with information about the facility and the programs sponsored by the YMCA.
  • Maintain the front desk area in a clean and professional manner.

Lifeguard

YMCA of Kanawha Valley
Charleston, WV
04.2015 - 09.2018
  • Performed lifeguarding duties for indoor and outdoor pools to ensure patron safety.
  • Conducted general pool maintenance, including water testing and cleaning of all areas.
  • Managed inventory of pool supplies to maintain optimal operational readiness.

Education

High School - Medical Science

Winfield High School
Winfield, WV
05.2018

Some College (No Degree) - Accounting/Bookkeeping

BridgeValley Technical College
Charleston, WV

Skills

  • Claims processing and analysis
  • Document verification and review
  • LexisNexis research
  • Data entry and transcription
  • Scheduling coordination
  • Microsoft Office proficiency
  • Verbal communication skills
  • Regulatory compliance
  • Problem solving

Awards And Acknowledgments

  • Lifeguard certification
  • CPR certification

Affiliations

  • Volunteer with Samaritan's Purse during hurricane relief efforts in Louisiana.

Timeline

Claims Specialist

West Virginia State Treasurer’s Office
05.2023 - 01.2024

Office Assistant 3

West Virginia Consolidated Public Retirement Board
12.2021 - 05.2023

Patient Service Representative

Teays Valley Physical Therapy
05.2021 - 12.2021

Call Center Receptionist

West Virginia Consolidated Public Retirement Board
09.2018 - 05.2021

Greeter

YMCA of Kanawha Valley
08.2018 - 10.2018

Lifeguard

YMCA of Kanawha Valley
04.2015 - 09.2018

High School - Medical Science

Winfield High School

Some College (No Degree) - Accounting/Bookkeeping

BridgeValley Technical College

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