Highly motivated and proficient Claims Supervisor driven by exceeding the customer expectation. Seeking an opportunity in a challenging environment where I can utilize my leadership and claims handling experience.
Hi, I’m
Leah Horton
Mansfield,TX
Summary
Overview
10
years of professional experience
Work History
IA American
Home Warranty Claims Supervisor
12.2016 - 08.2024
Job overview
- Directly supervised a team of 10-12 Claims Adjusters to ensure that productivity, quality and performance objectives are met.
- Ensured that warranty claims are initiated and resolved in a timely matter and performed in full compliance with established policies and procedures.
- Engaged with customers directly as needed to resolve escalated issues with vendors and customers while building customer loyalty
- Trained all new associates
- Review and approve timecards and time off requests
- Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Review key metrics with direct reports on a monthly basis
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Performed other duties and responsibilities as necessary
EFG Companies
Claims Service Representative
07.2014 - 06.2016
Job overview
- Provided exceptional customer service by addressing concerns, answering questions, and initiating Auto Warranty Claims.
- Maintain accurate records and documentation of warranty claims and related activities.
- Communicate with customers to provide updates on claim status and address any concerns.
- Achieved positive results under pressure by successfully managing large workloads during peak seasons without sacrificing quality or attention to detail.
- Remain knowledgeable on all EFG products for proper administration and claim handling.
Education
J.A. Fair High SchoolLittle Rock, AR
High School Diploma
University Overview
Property and Casualty License - All 50 States
Skills
- Ability to train, coach and develop new employees to exceed company objectives and standards
- Accountable for team performance and proactive with process changes
- Develops individual plans to assist with performance management and professional growth
- Exceptional Communication skills
- Ability to multi-task and meet deadlines in highly stressful situations
- Ability to maintain a high quality of professionalism in the workplace
- Utilize time and resources effectively to ensure that organization needs, guidelines and goals are met
- Host a positive work environment for my team
Timeline
Home Warranty Claims Supervisor
IA American
12.2016 - 08.2024
Claims Service Representative
EFG Companies
07.2014 - 06.2016
J.A. Fair High School
High School Diploma
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