Leah Ismail Masumbuko
Houston
Summary
Energetic Team Leader/Supervisor with exceptional leadership and motivation skills. Encourages team members to meet and exceed performance targets while maintaining quality and consistency. Diplomatic communicator with high-level emotional intelligence and conflict management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Caregiver
Self Employed
05.2024 - 08.2024
- Helped children through personal issues by offering caring, age-appropriate support
- Assisted clients with daily living need to maintain self-esteem and general wellness.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Built strong relationships with clients to deliver emotional support and companionship.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Supervisor
Kids Empire
11.2023 - 08.2024
- Tracked employee performance to determine areas of strength and improvement
- Managed team schedules and delegated tasks to ensure efficiency
- Fostered a positive team environment by recognizing and reinforcing individual and team accomplishments
- Resolved customer complaints by finding appropriate solutions, maintaining client satisfaction
- Coordinated with HR department in recruiting, interviewing, and hiring new staff members
Cafe Team Leader
Urban Air
12.2020 - 06.2024
- Implemented marketing strategies to increase visibility of establishments within the community
- Evaluated employee performance regularly and provided constructive feedback for improvement as needed
- Supported food service department growth, monitoring industry trends to maintain competitive pricing and service offerings
Academic Tutor
Self Employed
08.2023 - 12.2023
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Maintained accurate records of student progress, using data-driven decision-making to inform future instructional planning.
- Enhanced student comprehension by utilizing various teaching methods and techniques.
- Evaluated student understanding through formative assessments, adjusting instructional strategies accordingly for optimal results.
Education
Bachelor of Science - Psychology
University of Houston
Houston, TX08.2027
High School -
Trinity High School
05.2023
Skills
- Productivity
- Attentive
- Reliable
- Punctual
- Amenable
- Team work/ Collaboration skills
Languages
Amarhic
Limited Working
Timeline
Caregiver
Self Employed
05.2024 - 08.2024
Supervisor
Kids Empire
11.2023 - 08.2024
Academic Tutor
Self Employed
08.2023 - 12.2023
Cafe Team Leader
Urban Air
12.2020 - 06.2024
Bachelor of Science - Psychology
University of Houston
High School -
Trinity High School
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