Leah Jinkins
Office Assistant
Amarillo,Texas
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
13
13
years of professional experience
Work History
Office Assistant
Shepherd Earthworks
07.2022 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Assisted with budgeting and financial management to keep office operating within budget.
- Scheduled and coordinated travel arrangements for office staff members.
- Monitored security to help maintain equipment, data and information safety.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Collaborated with various departments to complete assigned tasks.
- Maintained and updated office records, both digital and physical.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Monitored and tracked budgets and expenses.
- Assisted with onboarding of new employees.
- Processed incoming and outgoing mail and packages according to established procedures.
- Compiled and analyzed data to produce reports.
- Purchased and maintained office supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Oversaw and managed hiring process and assisted human resources.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Lead Associate/Bookkeeper
Bartletts Lumber And Hardware
03.2015 - 07.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Supported office business development and customer service.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Confirmed confidential budget reports remained up-to-date for manager.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Assisted with new hire processing and existing training programs.
- Initiated timely response to emails, voicemails, and written correspondence.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed wide-ranging administrative, financial and service-related functions.
- Increased customer service success rates by quickly resolving issues.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reported financial data and updated financial records in ledgers and journals.
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols.
- Reconciled and corrected issues with financial records.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Identified accounting errors when cross-referencing documents and database information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
Assistant Manager
Alley Cafe
08.2010 - 03.2015
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strategy to increase sales and drive profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Dumas High School
Dumas, TX07.1998
Skills
File Maintenance
Event Preparation
Project Planning
Customer Service
Inventory Management
Spreadsheet Management
Supply Management
Calendar Management
Bookkeeping
Travel Coordination
Mail Handling
Clerical Support
Data Entry
Scheduling
Mail Management
Social Media Knowledge
Office Supplies Management
Scheduling Meetings
Dedicated Team Player
Organizing and Categorizing
Compensation and Benefits
Payment Processing
Positive Attitude
AR/AP
Appointment Scheduling
Issue Resolution
Staff Management
Prioritizing Work
Supply Restocking
Resourceful
Human Resources Management (HRM)
Valid Driver's License
Excel Spreadsheets
Quickbooks
Time Management
Vendor Relationship Management
Professional and Mature
Bank Deposit Reconciliation
Multi-Line Phone Proficiency
Team Bonding
Relationship Building
Delivery Scheduling
Timeline
Office Assistant
Shepherd Earthworks
07.2022 - Current
Lead Associate/Bookkeeper
Bartletts Lumber And Hardware
03.2015 - 07.2022
Assistant Manager
Alley Cafe
08.2010 - 03.2015
Dumas High School