Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Leah Jiron-Widerburg

Tooele,UT

Summary

Organized and dependable Financial Aid Specialist successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Financial Aid Specialist, Packaging

WGU
02.2019 - Current
  • Analyses financial data on students to determine aid eligibility and create awards within federal and institutional guidelines.
  • Exercises judgment by adjusting or revising costs, contribution, need, or dependency status as exceptions to the prescribed process.
  • Work directly with various University offices to resolve related processing and payment issues.
  • Maintains current knowledge of federal and state regulations and University policies.
  • Reviews NSLDS and COD loan information to assess aid eligibility.
  • Demonstrates excellent communication skills providing appropriate and timely responses to students and staff.
  • Participates in professional development and training activities as needed or required.
  • Stay updated with federal, state, and institutional regulations pertaining to financial aid processing, and ensure adherence to these guidelines in all processing operations.
  • Prioritize workload while being flexible to meet the daily expectations.
  • Performs other related duties as assigned.

Financial Aid Specialist, Student Services

WGU
08.2013 - 02.2019
  • Provided customer service to internal and external parties via phone, chat, and emails.
  • Provided information on aid programs to current and prospective students and advise students appropriately of the rights and responsibilities associated with receipt of Title IV funds.
  • Reduced errors in financial aid documentation by meticulously reviewing and verifying submitted information.
  • Represented financial aid office at group meetings with high school students and parents.
  • Explained very technical financial information to applicants in easy to understand language.

Data Entry Clerk

Affiliated Computer Services
06.2006 - 05.2013
  • Improved data accuracy by meticulously entering and updating patient information into electronic health records.
  • Ensured compliance with HIPAA regulations through careful handling of confidential patient data during the entry process.
  • Maintained accuracy in medical coding, resulting in reduced errors and improved billing processes.
  • Updated and maintained customer information, documents and records.
  • Followed data entry protocols, rules and regulations.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.

Financial Aid Specialist

Salt Lake Community College
01.1995 - 01.2001
  • Assisted students at the counter; responds to questions from students, parents, and staff; provides information regarding financial aid programs including eligibility requirements and types of available assistance.
  • Improved student satisfaction with financial aid services by promptly addressing concerns and offering personalized assistance.
  • Developed comprehensive training materials for new staff members to ensure a consistent understanding of policies, procedures, and regulations.
  • Evaluated student appeals for reconsideration of their financial aid eligibility based on extenuating circumstances or special conditions.
  • Communicated with prospective students to illustrate available financial aid opportunities.
  • Reviewed initial financial aid applications for accuracy.
  • Represented financial aid office at group meetings with high school students and parents.

Education

High School Diploma -

Granger High School
West Valley City, UT

Skills

  • Strong Communication
  • Team Player
  • Organized
  • Adaptable
  • Motivated
  • Problem Solver
  • Knowledge of Banner, SalesForce, and OnBase
  • Experience with COD, CPS and NSLDS

Accomplishments

    Cost of Attendance

    Packaging & Notification of Awards

    Campus-Based Programs

    TEACH Grant

    Application Process

    Student Eligibility

Timeline

Financial Aid Specialist, Packaging

WGU
02.2019 - Current

Financial Aid Specialist, Student Services

WGU
08.2013 - 02.2019

Data Entry Clerk

Affiliated Computer Services
06.2006 - 05.2013

Financial Aid Specialist

Salt Lake Community College
01.1995 - 01.2001

High School Diploma -

Granger High School

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Leah Jiron-Widerburg