Open To Work
Leah Kaiser
Philadelphia,PA
Work Preference
Summary
Healthcare IT Manager with 10+ years of experience supporting clinical applications, EMR systems, and enterprise integrations. Expertise in HL7/FHIR, lab systems, and imaging platforms. Proven leader driving implementations, optimizing workflows, and improving system performance.
Overview
13
13
years of professional experience
Work History
Manager, Expanded Care & Training
Axia Women’s Health
Oaks, USA
01.2024 - Current
- Oversee healthcare applications supporting an expanded care business line, including laboratory, ultrasound, mammography, fertility services, and enterprise interfaces and integrations.
- Lead the IT clinical training team in delivering effective onboarding and training for clinical staff, and develop training content to support large-scale initiatives.
- Direct end-to-end incident and escalation management to ensure timely resolution, minimize downtime, and maintain optimal system performance.
- Partner with stakeholders and vendors to drive alignment, enhance system performance, and ensure successful delivery of IT initiatives.
- Mentor and develop team members to drive engagement, strengthen capabilities, and support career advancement.
- Implemented process improvement initiatives that streamline administrative workflows, reduce delays, and increase overall efficiency.
- Facilitate strategic planning initiatives that align operational priorities with organizational goals and drive long-term success.
Lab Systems Analyst
Axia Women’s Health
Oaks, USA
05.2020 - Current
- Supported Clinisys LIS, ECW, and laboratory instruments for optimal functionality.
- Directed the implementation and continuous improvement of configuration and validation testing processes for new lab instruments and application updates, enhancing system quality, reliability, and regulatory compliance.
- Performed system troubleshooting to enhance performance and reliability.
- Monitored interfaces and servers to ensure seamless operations.
Application Analyst III
St. Mary Medical Center
Langhorne, USA
01.2016 - 05.2020
- Provide comprehensive support for MEDITECH, specializing in laboratory operations, lab ancillary applications, and instrument integrations
- Served as a key resource supporting PT/OT applications, employee health applications, and providing secondary support for PACS systems.
- Conducted root cause analysis and executed system upgrades to improve performance.
- Gathered requirements to streamline workflows and increase efficiency.
- Mentored junior analysts to develop skills and knowledge in system usage.
eBusiness System Analyst
AmeriHealth Administrators
Philadelphia, USA
01.2015 - 01.2016
- Gathered requirements and aligned business needs to systems
- Configured and supported portal implementations
Interface Analyst
Connexin Software
Fort Washington, USA
01.2013 - 01.2015
- Collaborated with labs, HIE, and immunization integrations to streamline information flow
- Developed and supported HL7 interfaces, enhancing data exchange between systems
- Executed SQL queries and provided interface support, ensuring system reliability and data accuracy
Education
Bachelor of Science - Health Information Management
Temple University
Skills
- EClinicalWorks (eCW)
- Meditech
- Orchard (Copia, Harvest)
- HL7 & FHIR Interfaces
- System Integration
- Change Management
- Workflow Optimization
- Training Development
- Studycast
Professional Highlights
- Led Fertility EMR implementation across 2 care centers supporting 10 physicians and 6 NPs
- Managed 2 physician-owned labs with 20+ instruments, 3 LIS environments, and 25 servers
- Oversaw 75+ ultrasound integrations and Studycast PACS platform
Timeline
Manager, Expanded Care & Training
Axia Women’s Health
01.2024 - Current
Lab Systems Analyst
Axia Women’s Health
05.2020 - Current
Application Analyst III
St. Mary Medical Center
01.2016 - 05.2020
eBusiness System Analyst
AmeriHealth Administrators
01.2015 - 01.2016
Interface Analyst
Connexin Software
01.2013 - 01.2015
Bachelor of Science - Health Information Management
Temple University