Victoria Tyler
Midlothian,VA
Summary
Experienced Medical Receptionist with nearly two years of front-desk experience in a high-volume medical office. Skilled in patient scheduling, insurance verification, financial reconciliation, and conflict resolution using eClinicalWorks (eCW) and Availity. Recognized as a reliable team member and primary resource for workflow support, maintaining professionalism and HIPAA compliance in fast-paced environments.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Patient Care Coordinator
Vital Care Family Practice
Chesterfield, VA
09.2024 - Current
- Manage daily front desk operations in a busy medical practice
- Schedule and confirm patient appointments using eClinicalWorks (eCW)
- Verify insurance eligibility and benefits through Availity
- Serve as primary point of contact for front desk procedures and workflow questions
- Resolve scheduling discrepancies to ensure appointment accuracy and efficiency
- Professionally de-escalate high-stress patient situations
- Process patient payments and complete end-of-day transaction reconciliation reports
- Prepare five-day scheduling reports to maintain operational continuity during system outages
- Maintain accurate patient documentation in compliance with HIPAA regulations
- Coordinate communication between providers, clinical staff, and patients
Warehouse Associate
Amazon
Richmond, VA
12.2021 - 01.2023
- Operated warehouse equipment to efficiently move and organize products.
- Picked customer orders accurately and prepared them for shipment.
- Maintained clean and organized workspaces to ensure safety standards.
- Collaborated with team members to meet daily productivity goals.
- Utilized handheld scanners to manage inventory and track shipments effectively.
To-Go Server
Outback Steakhouse
Chesterfield, VA
06.2015 - 08.2019
- Prepared and packaged food orders efficiently for takeout customers.
- Ensured accuracy in order fulfillment and special requests for guest satisfaction.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Assisted customers with menu selections and provided recommendations on specials.
- Handled payment transactions promptly using point-of-sale systems for efficiency.
Education
Master of Science - Coaching
Ferrum College
Ferrum, VA 08.2023 - 05.2024
Bachelor of Science - Health And Human Performance
Ferrum College
Ferrum, VA 08.2018 - 05.2023
Skills
- eClinicalWorks (eCW)
- Insurance Verification (availity, most provider insurance portals)
- HIPAA Compliance
- Multi-line Phone Systems
- Financial Reconciliation
- Microsoft Office (Outlook, Word, Excel)
References
References available upon request.
Timeline
Patient Care Coordinator
Vital Care Family Practice
09.2024 - Current
Master of Science - Coaching
Ferrum College
08.2023 - 05.2024
Warehouse Associate
Amazon
12.2021 - 01.2023
Bachelor of Science - Health And Human Performance
Ferrum College
08.2018 - 05.2023
To-Go Server
Outback Steakhouse
06.2015 - 08.2019